Cash Desk Manager

Royal Caribbean Group; Belgique; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Royal Caribbean Group is seeking a supervisor for the casino cashiering function to manage staff and ensure courteous, professional service to guests aboard our ship. The role requires supervising cash handling, chip counting, and related equipment, with a focus on accuracy and guest satisfaction.

The ideal candidate will have 1–2 years of supervisory cash handling experience in a customer-facing setting, strong interpersonal skills, and the ability to lead an international team while

Qualifications

• 1–2 years supervisory cash handling experience in a customer contact position.
• Proven customer service skills to interact with guests professionally.
• Ability to communicate tactfully with guests, department heads and staff.
• Ability to count chips and currency quickly and accurately.
• Ability to operate cash/counting equipment.
• Ability to perform basic math for reconciliation reports.
• Familiarity with HR policies and processes.
• Ability to supervise an international team and coach staff.
• Ability to administer disciplinary actions.
• Proficiency with computers and common software (Excel/Word).
• High school diploma or equivalent preferred.

Responsabilités

• Supervise and coordinate casino cashiering activities and staff.
• Provide courteous and professional service to guests.
• Ensure accurate cash and chip handling and reconciliation.
• Communicate with guests and shipboard staff to resolve issues.
• Coach and develop cashiers to maintain high performance.

Connaissances

Cash handling supervision

Customer service

Communication

Team leadership

Numeracy

Interpersonal skills

Disciplinary actions

Computer literacy

Policy knowledge

Multitasking

Formation

High school diploma or equivalent

Outils

Excel

Word

Description du poste

Supervises and coordinates the activities of the Casino cashiering function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".