Business Process Owner Fulfillment Transfer, Quality & Stock Operations

TVH Group; Waregem; Hybride; EUR 95 000 - 130 000; Plein temps

Résumé du poste

TVH Group in Waregem seeks a Business Process Owner for Fulfillment Transfer, Quality & Stock Operations to own end-to-end L1/L2/L3 processes. You will govern performance, align process design with enterprise strategy, and drive continuous improvement across global operations.

You will lead cross-functional design, ensure adoption through change management programs, and partner with Transformation Office, IT and data teams to deliver measurable value. Hybrid work in Waregem is offered.

Qualifications

• Bachelor's or Master’s degree in Business, Supply Chain, Engineering or related field.
• 5+ years in business process ownership, process architecture or transformation leadership.
• Experience designing and executing end-to-end processes in global settings.
• Familiarity with ADKAR change management and driving adoption at scale.
• Expertise in process management methods and governance tools (BPMN, Jira, LeanIX).

Responsabilités

• Define and govern strategic direction for L2 processes and associated L3 design.
• Lead cross-functional process design, documentation and deployment for L2/L3.
• Drive global process harmonization with smart localization where needed.
• Deploy change management and training plans to ensure adoption.
• Define KPIs, monitor health indicators and drive continuous improvement.

Connaissances

Strategic thinking

Stakeholder management

Cross-functional leadership

Process ownership

Formation

Bachelor's or Master’s degree in Business, Supply Chain, Engineering

Outils

Jira

LeanIX

BPMN

Description du poste

## Business Process Owner Fulfillment Transfer, Quality & Stock OperationsApply: Hybrid: Waregem: Full time: Posted 30+ Days Ago: JR106714As the Business Process Owner for Fulfillment Transfer, Quality & Stock Operations, you are responsible for the end-to-end ownership of an L1 or L2 business process and underlying L3 processes including the governance, performance and continuous improvement of its associated L2 capabilities. You play a pivotal role in aligning process design with enterprise strategy, driving operational excellence and ensuring adoption through effective change management. You act as a strategic integrator, ensuring that business requirements, technology solutions and organizational structures are seamlessly aligned. This includes leading cross-functional process design, governing process performance and being a key stakeholder in transformation programs that deliver measurable business value.## Your role and responsibilities**Strategic Process Ownership*** Define and govern the strategic direction and vision for assigned L2 processes.* Design, develop and maintain to-be processes and maturity roadmaps.* Ensure integration with business strategy, digital transformation, IT and Data frameworks.* Drive specific process improvement initiatives.**Detailed Process Design & Implementation*** Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within your Level 2 (L2) domain, ensuring alignment with the TVH North Star vision.* Translate business requirements into standardized, scalable and future-proof process designs.* Drive global process harmonization, balancing standardization with smart localization where needed.* Leverage as-is insights to ensure transparency of business impact, inform design decisions, and enable measurable process adoption.**Change Management & Adoption*** Deploy change management strategy for assigned processes to ensure business readiness.* Partner with change and training teams to define impact assessments, training materials and communication plans.* Act as a change leader to ensure effective adoption and stakeholder buy-in.**Performance Management & Continuous Improvement*** Define and monitor process KPIs and health indicators.* Conduct root cause analysis and manage process improvement initiatives.* Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.**Stakeholder Engagement & Governance*** Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.* Represent the process domain in transformation boards and governance forums.* Manage the process governance model, RACI structures and decision-making bodies.## How to succeed / Your profile* Bachelor's or Master’s degree in Business, Supply Chain, Engineering or a related discipline.* 5+ years of experience in business process ownership, process architecture, or transformation leadership roles.* Proven success in leading end-to-end process design and execution in global organizations.* Experience with change management frameworks (ADKAR) and driving adoption at scale.* Deep expertise in process management and design methodologies (e.g., BPMN).* Strong business and strategic acumen, with an ability to balance global standards and local needs.* Excellent stakeholder management, facilitation and cross-functional leadership skills.* Proficiency in process modeling and governance tools (Jira, LeanIX)* High comfort with technology, data integration and enterprise change initiatives.* Strong communication skills with the ability to influence at all organizational levels.## What's in it for youYou will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:* An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, company car, corporate restaurant, ...* An exciting position in an international company with a family atmosphere where people are at the center.* You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.* You arrive in an innovative, progressive and technological environment.* Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.* Fun afterworks and other optional events (e.g. TVH Kaffee).## People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.## About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.