Business Insights Expert

amfori - Trade with Purpose; Brussel; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Group insurance

Remote work up to 3 days per week

Work from abroad

Extra-legal holidays per year

Net allowance and commuting costs

Internet allowance

Mobile phone and subscription

Résumé du poste

amfori is seeking a Business Insights Expert to collect, analyse and translate market, customer, member and competitive intelligence into strategic insights that drive business development, marketing and organisational decisions.

The role combines strong analytical capabilities with commercial acumen, translating complex data into clear direction and supporting acquisition priorities across the organisation.

Qualifications

• Master's degree or equivalent experience.
• 3+ years of experience in BI, market research, commercial insights, strategy or related field.
• Experience working with CRM platforms and analysing customer and pipeline data.
• Excellent analytical and problem-solving skills; commercial mindset and business acumen.
• Ability to communicate complex findings clearly; strong stakeholder management and collaboration.
• Professional proficiency in English; additional languages are an asset.

Responsabilités

• Market and competitive intelligence: monitor trends, identify opportunities, track competitors, collaborate with external data providers.
• Customer, member and pipeline insights: analyze CRM data, perform win/loss and customer behavior analyses, identify high-potential markets and use cases.
• Prioritisation and decision support: develop data-driven frameworks to prioritise markets and opportunities; support acquisition strategy.
• Insight translation and stakeholder enablement: convert data into actionable recommendations for targeting, positioning and messaging.
• Data quality and continuous improvement: consolidate data from multiple sources and improve tracking, reporting and insight generation capabilities.

Connaissances

Business intelligence

Market research

CRM analysis

Data analytics

Stakeholder management

Formation

Master's degree

Outils

CRM software

Description du poste

About amfori

amfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.

As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.

Founded in 1977, and recognised for its flagship product amfori BSCI, amfori leverages decades of expertise and close collaboration with more than 2400 member companies as well as auditing companies, producers, factories, and other stakeholders such as policymakers. Representing a diverse array of industries in over 50 countries, that cover trade streams in over 100 countries, amfori continues to have a positive impact on fostering sustainable trade.

About the Role

As Business Insights Expert, you will collect, analyse and consolidate market, customer, member and competitive intelligence and translate it into insights that support business development, marketing and organisational decision-making. In this role, you will help guide acquisition priorities, identify growth opportunities and support strategic decision-making across the organisation.

This is an exciting opportunity for someone who combines strong analytical capabilities with commercial acumen and enjoys translating complex data into clear business direction.

Your Responsibilities will include:

Market and competitive intelligence

• Monitor and analyse market trends, industry developments and external data sources
• Identify emerging opportunities, market gaps and potential risks
• Track competitor positioning, value propositions, pricing models and strategic developments
• Partner with external research and data providers when required
• Deliver insights that support strategic planning and acquisition priorities

Customer, member and pipeline insights

• Analyse CRM, pipeline and customer data to uncover trends and opportunities
• Conduct win/loss analysis and customer behaviour analysis
• Generate insights from customer feedback and qualitative research
• Identify high-potential markets, segments, geographies and use cases
• Anticipate changing customer needs and buying behaviours

Prioritisation and business decision support

• Develop data-driven frameworks to prioritise markets, segments and opportunities
• Support acquisition strategy through evidence-based recommendations
• Provide insights that help focus resources and investments on high-value opportunities
• Enable more informed and effective business development decisions

Insight translation and stakeholder enablement

• Transform complex data into clear, compelling and actionable recommendations
• Provide insights that support targeting, positioning and messaging decisions
• Equip business development and marketing teams with evidence, proof points and market intelligence
• Support the organisation in building a stronger culture of data-driven decision-making

Data quality and continuous improvement

• Consolidate data from multiple internal and external sources
• Identify gaps, overlaps and opportunities to improve data quality and processes
• Recommend improvements to tracking, reporting and insight generation capabilities

Your profile

• Master's degree or equivalent experience
• At least 3 years of experience in business intelligence, market research, commercial insights, strategy, consulting or a related field
• Experience working with CRM platforms and analysing customer and pipeline data
• Excellent analytical and problem-solving skills. Commercial mindset and business acumen. Knowledge of market research and competitive intelligence methodologies
• Ability to communicate complex findings in a clear and actionable way. Strong stakeholder management and collaboration skills
• Professional proficiency in English; additional languages are an asset

Why to join amfori?

At amfori, you will join a diverse, international environment all united by a common goal: to drive positive change toward a sustainable world in which trade serves a purpose.

Benefits

• Group insurance and comprehensive health insurance
• Working from home up to 3 days per week
• Working from abroad
• Extra-legal holidays per year
• Net allowance and reimbursement of commuting costs
• Internet allowance
• Mobile phone and subscription