Business Analyst

VASS BENELUX; Brussel Hoofdstad; On-site; EUR 70,000 - 90,000; Full time

Job summary

VASS BeNeLux is seeking an Expert Business Analyst to work with the European Commission. You will identify, analyse and document business and IT system requirements, collaborating across units to build a common understanding of processes for the eCommerce DataHub.

You will elicit needs from user communities, translate them into testable requirements, and ensure traceability from policy to operational features.

Qualifications

• Ability to translate policy and business needs into clear, actionable requirements.
• Experience in cross-organizational collaboration to align processes and concepts.
• Proficiency with BPMN or equivalent process modelling techniques.
• Experience contributing to design of digital services in critical operations.
• Ability to define metrics, KPIs and service performance reporting.

Responsibilities

• Identify, analyse and document business and IT system requirements.
• Collaborate across boundaries to align business processes for eCommerce DataHub.
• Elicit needs from user communities and translate into user stories and acceptance criteria.
• Model business processes for event-driven services and ensure traceability.
• Support functional specifications and refinements throughout delivery lifecycle.
• Contribute to data models and information flows meeting business needs.
• Provide support during implementation and governance activities.
• Define and monitor KPIs to assess service quality and usability.

Skills

Analytical thinking

Requirements elicitation

Process modelling

Cross-stakeholder facilitation

Agile delivery

UX awareness

Data and information concepts

Event-driven thinking

Job description

VASS BeNeLux is currently seeking an Expert Business Analyst to work for the European Commission.

The role:

• In close collaboration with business units, identify, analyse and document in clear way the business and IT system requirements.
• Work across organizational boundaries to develop common understanding of business processes and concepts related to the implementation of the eCommerce DataHub.
• Engage with user communities (e.g. Member States administrations, traders, internal users) to elicit needs and translate them into clear, testable and implementable requirements (user stories, use cases, acceptance criteria).
• Facilitate the alignment of real-world business scenarios with system capabilities, ensuring traceability from policy intent to operational processes and digital features.
• Support the preparation of the functional specifications, clarifying requirements and managing refinements throughout the delivery lifecycle.
• Contribute to the design and evolution of data models and information flows that meet business needs, including events, statuses and lifecycle transitions relevant to event-driven solutions.
• Providing substantive support during implementation of the technical solution.
• Help model business processes and interactions for event-driven products (e.g. identifying key events, triggers, stakeholders, notifications, audit needs), without over-prescribing implementation choices.
• Support requirements and design activities for mobile-enabled services, with particular focus on user journeys, usability, accessibility, and consistent user experience across channels.
• Contribute to user experience definition by producing and maintaining artefacts such as journey maps, wireframes, screen flows and content/interaction notes, in coordination with UX and technical teams.
• Facilitate efficient communication, organisation and negotiation across policy, legal, business and technical stakeholders, ensuring shared understanding and timely decision-making.
• Ensure stakeholders remain aligned and informed throughout the project lifecycle via structured governance, documentation and workshop facilitation.
• Perform structured analysis of business workflows, service usage and feedback to identify inefficiencies, risks and optimisation opportunities.
• Translate operational and service data into business-relevant insights to support decision-making by managers and executives.
• Assess service performance and quality for internal and external users, ensuring service objectives are measurable and monitored.
• Act as a liaison between business users and technical teams to ensure service offerings align with user expectations, policy objectives and operational constraints.
• Define and monitor relevant metrics and KPIs to assess the effectiveness, usability and quality of business services and digital features.
• Implement lightweight, pragmatic service governance practices adapted to business environments (e.g. prioritisation, change control inputs, release readiness, service review).
• Support the definition and refinement of SLAs and OLAs for business-critical services, ensuring clarity of responsibilities across involved teams.
• Contribute to continuous improvement cycles by incorporating user feedback, usage metrics, incident/service request trends and lessons learned from releases.
• Engage business stakeholders to ensure analytical outputs, reporting and improvement actions remain aligned with operational goals and user needs.
• Present findings, options and recommendations clearly to both technical and non-technical audiences, supporting informed trade-offs.
• Support training, documentation and knowledge sharing across teams on processes, tools and best practices for requirements, service usage and user-centered improvements

Skills:

• Strong analytical and problem-solving skills, with the ability to translate policy and business needs into clear, implementable requirements (e.g. user stories, use cases, acceptance criteria), IT system specification and actionable delivery items.
• Proven ability to work across organizational boundaries to develop common understanding of business processes and concepts
• Proven experience applying business analysis methods and process modelling techniques (e.g. BPMN or equivalent), including requirements elicitation, prioritisation, traceability, and change impact analysis.
• Experience contributing to the design of digital services in operationally critical contexts, where solution quality, continuity, and correctness are essential.
• Demonstrated ability to work effectively in multi-stakeholder environments and drive convergence across different viewpoints (policy, legal, business and technical), including facilitation and negotiation skills.
• Working knowledge of ITSM principles and practices, particularly as applied to service quality, user support processes, incident/request trends, and continuous service improvement.
• Experience defining, using and monitoring service and product metrics (KPIs) and, where relevant, contributing to the definition/refinement of SLAs/OLAs and service performance reporting.
• Experience working with data and information concepts (data models, information flows, data quality considerations), with the ability to express business needs for reporting, analytics and operational monitoring.
• Familiarity with user-centered design principles, including the ability to define user journeys and usability requirements, and to collaborate effectively with UX and technical teams to deliver coherent user experiences across channels, including mobile.
• Practical understanding of event-driven concepts at a business level (e.g. events, triggers, statuses, notifications, auditability), sufficient to model and communicate requirements for event-driven services without prescribing technical implementation.
• Understanding of compliance, security and regulatory constraints relevant to public-sector digital services, including the ability to incorporate such constraints into requirements and business processes.

Following skills and knowledge would be considered as additional assets:

• Knowledge of trader and supply chain processes, including relevant business interactions and documentation flows.
• Experience in customs-related projects and/or cross-border regulatory environments.
• Experience in translating legal requirements into business and technical solutions.
• Experience in multilateral negotiations, among multiple stakeholders with divergent interests, related to the drafting of requirements and technical specifications for IT systems.
• Familiarity with data governance and data quality management principles.
• Experience with mobile application delivery contexts (e.g. constraints, usability patterns, accessibility considerations) in a multi-stakeholder environment.

Specific Expertise:

• 5-7 years of experience in business or data analysis, preferably in service-oriented or operationally intensive environments.
• Certifications in business analysis, data analytics, or ITSM are considered assets.
• Experience with agile delivery environments and fast-paced transformation projects