Expert Business Analyst

ITS Group Benelux; Brussel; Sur place; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hospitalization insurance

Group insurance

Dental insurance

Paid vacations

Internet allowance

Company car / transport

Phone plan

Training & certification

Team support

Co-optation system

Regular team building

Résumé du poste

ITS Group Belgium is seeking an Expert Business Analyst to strengthen a Fraud Cluster within a Customer Servicing & Efficiency organization. The role combines strong business analysis with Agile ideation, EPIC/OPUS ownership, and fraud knowledge in banking.

You will bridge business stakeholders, product owners, and delivery teams to drive end-to-end features from ideation to adoption across multiple client environments.

Qualifications

• Minimum 6 years of experience as a Business Analyst.
• Expert-level business analysis skills.
• Experience in Agile ideation and refinement methodologies.
• OPUS ownership and Feature ownership experience.
• Strong requirements elicitation, analysis, documentation, and validation.
• Functional analysis and stakeholder management capabilities.

Responsabilités

• Lead business analysis activities for features and opuses in line with priorities set by Product Owners.
• Act as Feature Owner and/or Opus Owner when required.
• Drive Agile ideation and refinement to maturity for implementation.
• Gather, clarify, document, and validate business requirements.
• Translate business needs into solution requirements and functional specs.
• Coordinate stakeholders, contributors, and delivery teams throughout the lifecycle.
• Support go-live activities and user adoption of new functionalities.
• Monitor risks, issues, and delivery quality to keep projects on track.

Description du poste

Great assignments await you with our key account clients in rich and varied environments

We are looking for an Expert Business Analyst to strengthen a Fraud Cluster within a Customer Servicing & Efficiency organization. The selected consultant will combine strong business analysis expertise with solid experience in Agile ideation and refinement practices, including EPIC/OPUS management and ownership. Knowledge of fraud prevention and fraud detection within the banking sector is considered a strong asset.

The consultant will act as a key link between business stakeholders, product owners, contributors, and delivery teams, driving requirements from ideation through implementation, testing, deployment, and adoption. The role requires excellent stakeholder management, strong analytical capabilities, ownership, and the ability to lead end-to-end features and opuses while ensuring alignment with strategic objectives and customer experience considerations.

Your missions:

• Lead business analysis activities for features and opuses in line with priorities defined by Product Owners.
• Act as Feature Owner and/or Opus Owner when required.
• Drive Agile ideation and refinement activities to ensure initiatives reach sufficient maturity for implementation.
• Facilitate the collection, clarification, validation, and documentation of business requirements.
• Challenge business requests to promote efficiency, future-proof solutions, and strategic alignment.
• Translate business and customer needs into clear requirements for solution design and delivery.
• Coordinate stakeholders, contributors, and squad members throughout the lifecycle of initiatives.
• Ensure customer experience considerations are embedded within the solution design process.
• Support change management activities and user onboarding for new solutions.
• Participate in end-to-end testing activities and quality assurance processes.
• Manage risks, issues, constraints, and impediments to ensure delivery remains on track.

Your activities:

• Gather, analyse, document, and validate business requirements.
• Organize and facilitate ideation and refinement workshops.
• Coordinate interactions between business stakeholders, Product Owners, contributors, and delivery teams.
• Produce clear business documentation enabling autonomous progression by squad members.
• Use mock-ups, visualisations, and other artefacts to validate requirements and solutions.
• Contribute to functional analysis activities when required.
• Translate business needs into solution requirements and functional specifications.
• Support the design of efficient and customer-centric solutions.
• Communicate progress, requirements, risks, issues, and decisions in a clear and unambiguous way.
• Prepare, execute, and support end-to-end testing activities.
• Monitor defects, risks, testing outcomes, and delivery quality.
• Support go-live activities and business adoption of new functionalities.
• Map delivered functionalities against business needs and expected outcomes.
• Identify and manage dependencies, constraints, issues, and delivery impediments.
• Report transparently on project progress and delivery status.

Business & Functional

• Minimum 6 years of experience as a Business Analyst.
• Expert-level business analysis skills.
• Experience in Agile ideation and refinement methodologies.
• Experience in OPUS ownership and Feature ownership.
• Strong requirements elicitation, analysis, documentation, and validation experience.
• Functional analysis expertise.
• Ability to understand and challenge business needs.
• Ability to translate business requirements into solution requirements.
• Project management experience.
• Strong understanding of customer experience considerations.
• Change management and business adoption experience.
• Stakeholder management expertise.

Technical

• Advanced proficiency with Microsoft Office.
• Strong capabilities in data visualisation, graphs, and presentation of information.
• Experience contributing to testing activities.
• Functional and technical understanding of solutions and system functionalities.
• Ability to work with both business and technical stakeholders.

Domain Knowledge

• Knowledge of fraud prevention activities in the banking sector (preferred).
• Knowledge of fraud detection activities in the banking sector (preferred).

Languages

• Dutch and French and English: strong written and verbal communication skills.

Education

• Master's degree or equivalent professional experience.

Soft Skills

• Analytical mindset.
• Conceptual thinking.
• Curiosity.
• Efficiency-oriented approach.
• Ownership and autonomy.
• Team player mentality.
• Customer-centric mindset.
• Excellent stakeholder management.
• Strong communication skills.
• Structured way of working.
• Problem-solving capabilities.
• Openness to change.
• Ability to integrate change into delivery roadmaps.

Additional Requirements

• You have at least 6 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL/ENG it’s best
• You’re eager to learn, motivated and curious

Advantages

• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning - certification at ITS charge)
• Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
• Regular follow-up (every 3 to 6months depending on your needs/will)
• Regular teambuilding to meet-up and have fun (every 3 months more or less)
• Flexibility and trust
• Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
• Co-optation system because sharing is caring!
• 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
• Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
• Package proposal so we all agree beforehand.

Expérience> 5 ans

Fonction managériale :Non

Mobilité :Non

Mode de poste :Hybride (site/télétravail)

Salaire :Salary conform your experience & skills

Réf.VO0627

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.