Customer Logistics Coordinator (F/M/X)

Solvay; Brussel Hoofdstad; Sur place; EUR 40 176 - 51 336; Plein temps

Avantages offerts par ce poste

Hybrid work

Career development

Flexible work arrangements

Résumé du poste

Solvay is seeking a Back Office Representative within the EMEA Supply Chain. You will ensure orders are delivered on time, manage stock, coordinate transportation, and resolve logistics issues, with a proactive approach.

Bachelor in International Trade or similar, or experience in Supply Chain. Fluent in French and German, good English; SAP knowledge and MS Office skills preferred. The role is permanent with hybrid work and occasional plant visits.

Qualifications

• Bachelor in International Trade or similar or supply chain experience.
• Experience in supply chain roles or logistics preferred.
• Familiarity with transport/warehouse management.

Responsabilités

• Ensure on-time delivery of customer orders and manage stock.
• Coordinate transport and delivery with internal teams and suppliers.
• Process delivery documents and transport paperwork.
• Negotiate with internal services to unblock orders.
• Plan transport and oversee regional operations.
• Lead logistic issue resolution and audits with Quality & Back Office.

Connaissances

MS Office

French fluency

German fluency

English proficiency

Formation

Bachelor in International Trade or similar

Outils

SAP

Description du poste

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About The Role

Our Order Fullfilment Team, composed of 8 people, is integrated in the EMEA Supply Chain Department, and focuses on ensuring the timely and accurate delivery of customer orders, while overseeing inventory management, coordinating transportation providers, and proactively resolving logistics issues and supply chain disruptions. The Back Office Representative is in charge of ensuring that all Customers are supplied on time (combination of availability of transport means and product). The function targets a proactive approach so that problems are anticipated and avoided rather than solved.

As a Back Office Representative, you will be accountable for :

• To ensure ordered products are delivered effectively and timely to customers in order to satisfy their demand.
• To organize and execute operations regarding stock management, transport and delivery demanding expert knowledge, possibly with the support of colleagues and ensure coordination and good collaboration within the team and “internal customers”.
• Perform administrative operations regarding product transport and delivery (delivery notes, transport documents…)
• Negotiate with concerned internal services (production, logistics, front office…) when necessary to unblock orders.
• Plan and organize product transport and delivery, directly or by means of subcontractors.
• Follow up the correct execution of the logistic operations within the region and act proactively to avoid deviances.
• Encode logistic non conformities provoked by hauliers for annual appraisal.
• Manage the stocks (production plants and warehouses – including possible warehouses in other countries) following forecasted sales, productions and transfers, and in compliance with the Regional planner directives.
• Follow up the planning (deliveries, stocks…) during the month and take corrective actions when needed.
• Lead complaint investigation at haulier/site level
• Take part in external/internal audit with the support of Quality & Back office manager

We offer a permanent contract based on an hybrid working mode. Office-based role with occasional visits to manufacturing plants to better understand operational needs and on-the-ground challenges.

About You

Bachelor in International Trade or similar, or experience in Supply Chain (transport/warehouse management/logistics in general).

Relevant experience in a similar Supply Chain role

Competencies

• IT knowledge (MS office), SAP knowledge
• Fluent in both french and German. Good knowledge of English. Other languages are a strong asset.

Behaviors

• Result driven and analytical skills,
• Team spirit,
• Customer oriented and stress resistant.

About The Pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is 3600 - 4600€ monthly. Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part‑time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About Us

Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.