Automotive Service Coordinator (German/Polish)

Cross Border Talents; Belgique; Sur place; EUR 35 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Accommodation in Ghent

Résumé du poste

Cross Border Talents in Ghent is seeking a Service Coordinator to support German and Polish-speaking customers, handling inquiries, scheduling service appointments, and coordinating with technicians. You will ensure smooth operations and customer satisfaction while working in a cross-functional team.

Fluent in German, Polish and English is essential. The role requires a rotating shift, including weekends and evenings, with a competitive package and relocation accommodation offered in Ghent.

Qualifications

• Fluent in German, Polish and English required.
• Strong customer service orientation with communication skills.
• Organized with ability to multitask in a fast-paced environment.

Responsabilités

• Serve as main contact for German and Polish-speaking customers via phone, email and channels.
• Coordinate service appointments and liaise with technicians.
• Investigate and resolve customer inquiries and service requests.
• Maintain accurate records of interactions and resolutions.
• Communicate in German, Polish and English to colleagues and customers.
• Work rotating shifts including weekends and evenings.
• Collaborate with sales, marketing and technical support as needed.
• Identify process improvements for the service department.

Connaissances

German

Polish

English

Description du poste

Cross Border Talents in Ghent is seeking a Service Coordinator to support German and Polish-speaking customers, handling inquiries, scheduling service appointments, and coordinating with technicians. You will ensure smooth operations and customer satisfaction while working in a cross-functional team.

Fluent in German, Polish and English is essential. The role requires a rotating shift, including weekends and evenings, with a competitive package and relocation accommodation offered in Ghent.