Air Import Specialist: Timely Freight, Data & Client Care

Synergie Vilvoorde; Steenokkerzeel; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Synergie Vilvoorde is seeking an Air Import Agent responsible for smoothly and timely coordinating air freight, delivering excellent customer service, and ensuring processes from transportation to administrative processing run without issues.

You will track and trace imports, enter data accurately into our operating system, use exp.o and Tree View, and ensure documents reach customers or brokers for customs. You will build strong vendor relationships and maintain compliance.

Qualifications

• Demonstrated ability to deliver excellent customer service.
• Accurate and timely data entry into operating systems.
• Track and trace Air Import files using internal tools.
• Interact with customers to arrange international shipments.
• Maintain compliance with regulations at all times.
• Build and maintain strong vendor relationships (airlines, trucking, etc.).

Responsabilités

• Coordinate air freight processes smoothly and on time.
• Enter data accurately into our operating system.
• Track and trace Air Import files as required.
• Interact with customers to arrange international shipments.
• Maintain strong relationships with vendors and airlines.
• Ensure timely documents are sent to customers/brokers for customs.
• Advise on process improvements to increase efficiency.
• Respond promptly to emails and requests (internal and external).

Connaissances

Customer service

Data entry accuracy

Tracking and tracing

Communication

Vendor relationship management

Regulatory compliance

Problem solving

Outils

exp.o

Tree View

Description du poste

Synergie Vilvoorde is seeking an Air Import Agent responsible for smoothly and timely coordinating air freight, delivering excellent customer service, and ensuring processes from transportation to administrative processing run without issues.

You will track and trace imports, enter data accurately into our operating system, use exp.o and Tree View, and ensure documents reach customers or brokers for customs. You will build strong vendor relationships and maintain compliance.