Account Manager Office

Nestlé Nespresso SA; Brussel; Hybride; EUR 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

38 hours per week

Hybrid work arrangement

13th month

27 holidays

Team events and social activities

Discounts across various shops

Résumé du poste

Nestlé Nespresso SA in Brussels region seeks a B2B Account Manager Office (6-month mission). You will manage a portfolio of 100 accounts, expand sales to Belgian companies, and foster long-term relationships with 50–250 employee businesses.

Initially focus on existing accounts, then broaden to new business, with strong relationship-building, initiative, and autonomy as key success factors.

Qualifications

• 1–3 years proven sales or account management experience.
• Bachelor's degree in Sales, Marketing, Economics, or equivalent through experience.
• Fluent in Dutch & French; good command of English.

Responsabilités

• Manage full sales cycle from identifying prospects to closing contracts.
• Be SPOC for assigned customers with ongoing communication.
• Develop tailored solutions and follow Nestlé guidelines.
• Prepare and deliver proposals, product demos and presentations.
• Introduce new products and drive upselling/cross-selling.
• Prospect via cold visits, calls, events, and social channels.
• Ensure follow-up and retention through renewals and portfolio growth.
• Maintain accurate CRM records and track pipeline.
• Handle administrative tasks including contracts and machine installations.
• Forecast performance and report to management.

Connaissances

Sales experience

Consultative selling

Relationship building

Languages (Dutch & French)

English proficiency

MS Office & CRM usage

Formation

Bachelor's degree in Sales, Marketing, Economics, or equivalent

Outils

MS Office

CRM systems

Description du poste

B2B Account Manager Office B&I (Mission) – Brussels Wallonia Region

Position Overview

We are looking for a B2B Account Manager Office (B&I) (mission) reporting directly to Sales Manager B2B.

Business: Nespresso
Contract: Temporary mission (6 months)
Start Date: October 2026 until April 2027

Position Summary

The B2B Account Manager Office is responsible for strengthening Nespresso’s presence among Belgian companies (Business & Institutions) with 50–250 employees. In the initial phase, the role will primarily focus on managing and developing a portfolio of around 100 existing accounts, increasing coffee sales, identifying growth opportunities, and building long-term customer relationships. Through a proactive account development approach, the Account Manager will maximize customer value and retention. In a second phase, the role will progressively expand towards new business acquisition, identifying and converting new opportunities to support the continued growth of the business. Success in this position requires strong relationship-building skills, commercial insight, initiative, and autonomy.

A day in the life of a B2B Account Manager Office

• Manage the full sales cycle: from identifying prospects and generating leads to closing contracts and onboarding new customers.
• Act as the single point of contact (SPOC) for assigned customers, maintaining continuous communication.
• Develop tailored, customer-specific solutions while following Nespresso guidelines.
• Prepare and deliver proposals, product demonstrations and presentations.
• Introduce new products and drive additional sales through up- and cross-selling.
• Conduct prospecting activities: cold visits, calls, professionals fairs and social media outreach.
• Ensure follow-up and retention of existing customers, maximizing long-term value through renewals, reactivation and portfolio expansion.
• Maintain accurate CRM records and track the sales pipeline.
• Handle administrative tasks including contract preparation, management and coordination of machine installations.
• Forecast business performance and report on (field) activities to management.

What will make you successful

• Bachelor’s degree in Sales, Marketing, Economics, or equivalent through experience, with 1–3 years of proven sales or account management experience (hunting, closing deals, and developing customers).
• Strong commercial drive with success and goal orientation, skilled in value- and consultative selling and able to detect customer needs to propose tailored solutions.
• Persistent, convincing, and energized by tough challenges, with high work ethics and integrity.
• Passionate about premium brands, combining enthusiasm for the product with creativity, solution focus, and analytical skills.
• Relationship builder with excellent interpersonal, networking, and communication skills (fluent in Dutch & French, good command of English).
• Rigorous, disciplined, and structured, able to perform under pressure while acting independently within company policies.
• Team player with strong customer focus, attentive to upselling opportunities, and proficient in MS Office and CRM systems.

What we offer

• a fulltime position (38 hours a week);
• hybrid (remote) work arrangement - structural homeworking between 40% and 60% (on monthly basis), with 1 fixed team-day and up to 2 flex-days/
• excellent terms of employment, with elements such as a 13th month, 27 holidays, seniority days and many other extra’s;
• an excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues;
• opportunity to commit to one of Nestlé's social causes during working hours;
• Together@Nestlé organizes activities, including (networking) events, drinks, sports events, inspiring knowledge sessions and a winter sports trip;
• attractive policy to build up additional holidays;
• savings thanks to great discounts at various (online) shops;

At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability or sexual orientation. Nespresso consciously works to create diverse, passionate teams.

You make the difference. Who else?

Any questions?
Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [e-mail].