Account Manager

ICF; Brussel Hoofdstad; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A global consulting firm is seeking an Account Manager in Brussels to develop and manage client relationships, focusing on event budgets and proposals. Ideal candidates will have experience in the event industry and strong communication skills. The role includes ensuring high-quality work, meeting deadlines, and reporting on project progress.

Qualifications

• Significant experience in the event industry, particularly in handling clients and developing offers.
• Ability to work under pressure and meet deadlines.
• Experience in managing complex budgets and proposals.

Responsabilités

• Develop and manage complex budgets and client proposals.
• Engage with clients to nurture and grow relationships.
• Report on financial and client satisfaction progress.

Connaissances

Communication skills

Client engagement

Event industry knowledge

Description du poste

The Account Manager is responsible for the development and implementation of FWCs under supervision of an Account Director or the Head of ADs. The Account Manager excels in handling clients, engage with clients on regular basis in order to develop its portfolio but also to seek feedback on the Agency performance. The Account Manager works very closely with the designated project team in order to provide the client insights, client feedback and the direction for ensuring client satisfaction. The Account Manager is responsible of developing financial and technical offers, defend those proposals and ensure compliance with contractual rules.

Ideally, AM will have significant experience in event industry (from developing offers, solid knowledge of event suppliers and experience with event implementation).

The Account Manager will respect imposed deadline and be at ease working under peak times. Under supervision of the AD or Head of ADs, the Account Manager will develop FWC activation plan, put measures and actions in place to meet the KPIs and report regularly on financial and client satisfaction progresses. Finally, the Account Manager will ensure timely delivery of final reports and collection of cash.

Main Responsibilities

• Developing, creating, defending and managing complex budgets, offers and client proposals. Main focus is on developing event budgets.
• Accountable and responsible for activating, nurturing, and engaging with clients across different projects
• Development and gain new communication skills in order to better defend our proposals to clients and better sell them.
• Work closely with the NB in capturing upcoming new business opportunities and client insights. Facilitating new business development activities by providing strategic input, and proactively participating to the development of tender narrative.
• Ensuring the correct financial, contractual and operational management of the given Accounts with the support of either an Account Director or/and the Head of Ads.
• Ensuring high quality work is delivered: meeting professional standards and client expectations, by ensuring Prince2 processes are applied, by closely monitoring all assigned specific contracts.
• Working closely with the Heads of different services provided by ICF Next, Expert Team Leaders , CBS Teams (Recruitment, Finance, etc) in creating new service offerings, working on innovative & creative services to sell to clients.
• Ensure a team spirit, promoting professionalism and curious attitude.
• Ensuring that regular reporting on clients and FWCs status is carried out and that risks assessment is in place.
• Participate in bringing to live the new ICF Next Vision and work on synergies with other ICF divisions when applicable.
• Regular reporting to the Head of Account Management

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Candidate AI Usage Policy: At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Location: Brussels, Belgium (BE75)