Youth Support Worker

APM Employment Services; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted health insurance

Career development opportunities

Wellbeing program

Additional leave

Job summary

APM Employment Services in Sydney is recruiting a Youth Support Worker to guide participants toward education and employment goals. You’ll deliver case management, build relationships with employers and community partners, and promote candidate strengths to match opportunities.

You’ll work full-time in our Hurstville, NSW team, with a focus on achieving KPIs, providing exceptional service, and supporting young people to thrive through a successful, inclusive program.

Qualifications

• Customer service experience with a focus on outcomes
• Ability to work toward KPIs in a results-driven environment
• Strong interpersonal communication and relationship-building skills
• Proactive approach and willingness to take responsibility
• Collaborative mindset and teamwork across the service delivery team

Responsibilities

• Deliver high-quality case management with a focus on individual goals and barriers to employment
• Build strong relationships with participants, employers, and community stakeholders
• Market clients effectively to match them with suitable employment opportunities
• Drive performance through KPI achievement, ensuring targets are met and exceeded
• Collaborate with your team to share insights, celebrate wins, and support each other to achieve great outcomes and drive performance

Skills

Customer service

KPI driven

Interpersonal skills

Proactive mindset

Team collaboration

Job description

More than just a job! It’s a chance to be part of a team that’s changing lives. If you’re ready to bring your energy, empathy, and expertise to a role that matters, we’d love to hear from you.

APM continues its impactful work through the Transition to Work contract, and we’re now seeking passionate individuals to join our Hurstville, NSW team.

As a Youth Support Worker, you’ll play a pivotal role in guiding participants toward sustainable education and employment outcomes.

Key Responsibilities

• Deliver high-quality case management with a focus on individual goals and barriers to employment
• Build strong relationships with participants, employers, and community stakeholders
• Market clients effectively to match them with suitable employment opportunities
• Drive performance through KPI achievement, ensuring targets are met and exceeded
• Collaborate with your team to share insights, celebrate wins, and support each other to achieve great outcomes and drive performance

Who You Are

You thrive in a productive, collaborative environment and bring:

• A passion for helping others and delivering exceptional customer service
• Proven experience working to KPIs in a results-driven environment
• Confidence in engaging with employers and promoting candidate strengths
• A proactive mindset and willingness to step up and take responsibility
• Strong interpersonal skills and a genuine desire to make a difference

Am I Suited?

We welcome applicants from a variety of backgrounds including Youth & Family Services, Community Services, Employment Services, Hospitality, Retail, Sales and more. If you’re driven to support young people and want to grow your career in a supportive, high-performing team, we’ll help you build the skills and confidence to thrive.

What’s in It for You?

As Part Of The APM Team, You’ll Enjoy

• Base salary + Super + Achievement Incentives
• Supportive and interactive induction & training
• Opportunity to complete a nationally accredited training course in Employment Services
• Genuine career development pathways
• Discounted health insurance
• Ability to purchase additional leave
• Employee Wellbeing Program and more!

To Be Considered, You’ll Need

• Eligibility to work in Australia
• A current driver’s licence and a comprehensively insured vehicle is essential
• Willingness to complete a Criminal History Check
• Ability to pass a Working with Children Check
• Availability to work full-time Monday to Friday (8:30am–5:00pm)

Why APM?

As part of the APM group, you have the opportunity to grow your career in Human Services across multiple global brands and geographies. A diverse team of over 16,000 people across 11 countries with a shared purpose – to enable better lives for our employees and the communities we work in. Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing and increased social participation.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability

At APM, You’ll Find

• A meaningful career with global opportunities
• A strong work-life balance
• Extensive learning and development
• A culture of inclusion and respect