Youth Support Worker

Advanced Personnel Management; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Discounted health insurance

Career development pathways

Ability to purchase additional leave

Employee Wellbeing Program

Job summary

Advanced Personnel Management is seeking a Youth Support Worker to deliver high‑quality case management and help young people transition to work. You will build relationships with participants, employers and community partners to match opportunities and drive KPI‑driven outcomes.

The role emphasizes proactive stakeholder engagement, customer service excellence, and a collaborative, supportive team environment within a busy employment services setting.

Qualifications

• Experience in Youth & Family Services or Employment Services.
• Ability to meet KPIs in a results-driven environment.
• Willingness to obtain Working with Children Check.

Responsibilities

• Deliver high-quality case management with a focus on individual goals and barriers to employment.
• Build strong relationships with participants, employers and community stakeholders.
• Market clients effectively to match them with suitable employment opportunities.
• Drive performance through KPI achievement, ensuring targets are met.
• Collaborate with the team to share insights and support high performance.

Skills

Case management

Stakeholder engagement

Interpersonal skills

Customer service

Job description

Youth Support Worker – Transition to Work

More than just a job! It's a chance to be part of a team that's changing lives. If you're ready to bring your energy, empathy, and expertise to a role that matters, we'd love to hear from you.

APM continues its impactful work through the Transition to Work contract, and we're now seeking passionate individuals to join our Sutherland, NSW team.

Key Responsibilities:

In this dynamic and purpose-driven role, you'll:

• Deliver high-quality case management with a focus on individual goals and barriers to employment
• Build strong relationships with participants, employers, and community stakeholders
• Market clients effectively to match them with suitable employment opportunities
• Drive performance through KPI achievement, ensuring targets are met and exceeded
• Collaborate with your team to share insights, celebrate wins, and support each other to achieve great outcomes and drive performance

Who You Are:

You thrive in a productive, collaborative environment and bring:

• A passion for helping others and delivering exceptional customer service
• Proven experience working to KPIs in a results‑driven environment
• Confidence in engaging with employers and promoting candidate strengths
• A proactive mindset and willingness to step up and take responsibility
• Strong interpersonal skills and a genuine desire to make a difference

Am I Suited?

We welcome applicants from a variety of backgrounds including Youth & Family Services, Community Services, Employment Services, Hospitality, Retail, Sales and more. If you're driven to support young people and want to grow your career in a supportive, high-performing team, we'll help you build the skills and confidence to thrive.

What's in It for You?

As part of the APM team, you'll enjoy:

• Base salary + Super + Achievement Incentives
• Supportive and interactive induction & training
• Opportunity to complete a nationally accredited training course in Employment Services
• Genuine career development pathways
• Discounted health insurance
• Ability to purchase additional leave
• Employee Wellbeing Program and more!

To Be Considered, You'll Need:

• Eligibility to work in Australia
• A current driver's licence and a comprehensively insured vehicle is essential
• Willingness to complete a Criminal History Check
• Ability to pass a Working with Children Check
• Availability to work full-time Monday to Friday (8:30am–5:00pm)

Why APM?

We're a diverse team of over 15,000 people across 11 countries, united by a shared purpose: to Enable Better Lives. Whether it's through employment, independence, health, or social participation, our work helps people realise their ambitions.

At APM, you'll find:

• A meaningful career with global opportunities
• A strong work-life balance
• Extensive learning and development
• A culture of inclusion and respect

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disability.