Youth Services Case Manager

Burdekin Youth Services Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Burdekin Youth Services Limited on Sydney's Northern Beaches is seeking an experienced Case Manager to support young people and families. You will collaborate with schools, health professionals, and community partners to deliver practical guidance, advocacy, and coordinated services.

The role emphasizes trauma-informed, person-centred approaches, case planning, and linking clients to housing, education, and wellbeing supports.

Qualifications

• Relevant degree in Social Work, Community Services or related field, or equivalent experience.
• Experience with young people and homelessness risk.
• Trauma-informed, person-centered, and strengths-based approaches.
• Experience in a Community Engagement role.
• Current Working with Children Check and National Police Check (or willingness to obtain).
• Current driver's license and insured vehicle.
• Flexibility for after-hours and weekend shifts.

Responsibilities

• Engage in case planning, development, and review.
• Build and maintain relationships with community partners and stakeholders.
• Provide person-centred case management: assessment, planning, coordination, review.
• Engage young people in activities promoting wellbeing and personal growth.
• Connect young people with services, housing and local supports.
• Maintain accurate records and contribute to program development and community engagement.
• Collaborate within a multidisciplinary team.

Skills

Social work knowledge

Trauma-informed approach

Community engagement

Relationship building

Education

Bachelor's degree in Social Work / Community Services

Job description

Burdekin is an independent not-for-profit organisation supporting young people and their families to prevent homelessness, provide safe housing, and promote wellbeing. We believe every young person deserves to feel safe, have a home, and be empowered to live life to their full potential.

Our vision: Young lives, lived to their full potential.

About the Role

We’re seeking an experienced and motivated Case Manager to join our Youth Services Team on the Northern Beaches.

You’ll work collaboratively with community partners, schools, local government, and health professionals to support young people and their families. This role plays a key part in delivering programs at the Beaches Youth Hub, providing practical support, guidance, and advocacy to help young people thrive.

Key Responsibilities

• Engage in effective case planning, case plan development and case plan review
• Build and maintain strong relationships with community partners and stakeholders.
• Provide person-centred case management, including assessment, planning, coordination, and review.
• Engage young people in activities that promote wellbeing, mental health, and personal growth.
• Connect young people with services, education, housing, and other local supports.
• Maintain accurate records and contribute to program development and community engagement initiatives.
• Work collaboratively within a supportive, multidisciplinary team

About You

You’ll bring:

• A relevant degree in Social Work, Community Services or a related field or equivalent experience
• Experience working with young people and those at risk of homelessness
• Strong understanding of trauma-informed, person-centred and strengths-based approaches
• Experience working in a Community Engagement role
• A current Working with Children Check and National Police Check (or willingness to obtain)
• A current driver’s licence and access to a comprehensively insured vehicle
• Flexibility to work some after-hours and weekend shifts as required

Burdekin is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from culturally and linguistically diverse backgrounds.