Youth Engagement Advisor - Maroochydore

Enterprise and Training Company; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above Award salary

Salary packaging

Extra leave after 5 years

Flexible working

Work from home options

Birthday day off

Fitness Passport

Parental leave

Employee assistance

Job summary

Enterprise & Training Company Limited (ETC) on the Sunshine Coast invites a Youth Engagement Advisor to connect 15-24 year olds with education, training and employment through the Transition to Work program. You will engage schools, youth services and community organisations to build referrals and registrations across Maroochydore, Nambour, Caloundra and Noosaville.

This highly autonomous role combines community engagement, stakeholder management and business development, with KPI targets and

Qualifications

• Experience in community engagement and building partnerships with schools, youth services and community organisations.
• Ability to work autonomously across multiple sites while contributing to a larger team.
• Demonstrated ability to meet KPIs and targets.
• Strong administrative and computer literacy skills.
• Willingness to travel across the Sunshine Coast region and hold a current QLD Driver Licence.

Responsibilities

• Develop and maintain relationships with schools, youth services and referral partners across the Sunshine Coast.
• Promote ETC and the Transition to Work program to increase referrals.
• Identify and manage referral pathways to support registrations and program growth.
• Attend networking events, community forums, school events and stakeholder meetings.
• Coordinate and manage participant registrations (Group 2 sign-ups) per program guidelines.
• Monitor referral activities and performance against KPIs and targets.
• Work independently on outreach while collaborating with site teams across Maroochydore, Nambour, Caloundra and Noosaville.
• Maintain accurate records of stakeholder engagement in internal systems.

Skills

Communication

Relationship-building

KPI achievement

Autonomy

Organisational skills

Job description

Enterprise and Training Company – Maroochydore QLD

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you’ll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference — and to grow while doing it.

The Role - A Day in the Life of a Youth Engagement Advisor

As a Youth Engagement Advisor, you will play a vital role in connecting young people aged 15-24 years with the support they need to achieve their education, training, and employment goals through ETC's Transition to Work (TtW) program.

Working across our Sunshine Coast sites in Maroochydore, Nambour, Caloundra and Noosaville, you will build and maintain strong relationships with schools, community organisations, youth services, training providers, and other key stakeholders to identify and engage eligible young people who may be disengaged from education, training, or employment.

This is a highly autonomous role that combines community engagement, stakeholder relationship management, and business development. You will actively promote the Transition to Work program throughout the region, creating referral pathways and generating participant registrations while contributing to the success of four collaborative site teams.

Your Key Responsibilities will include;

• Develop and maintain strong relationships with schools, school-based support staff, youth services, community organisations, and other key referral partners across the Sunshine Coast.
• Promote ETC and the Transition to Work (TtW) program to increase awareness and generate referrals of eligible young people.
• Identify, develop and manage referral pathways that support participant registrations and program growth.
• Attend networking events, community forums, school events, and stakeholder meetings to strengthen community connections and referral opportunities.
• Coordinate and manage participant registrations (Group 2 sign-ups) in line with program guidelines.
• Monitor referral activities and performance against KPIs and participant commencement targets.
• Work independently to manage outreach activities while collaborating closely with site teams across Maroochydore, Nambour, Caloundra and Noosaville. (Pool car provided)
• Maintain accurate records and stakeholder engagement activities within internal systems

Criteria for Success

To be successful in this role, you will demonstrate:

• Exceptional communication and relationship-building skills, with the ability to engage effectively with schools, community organisations, young people, and other stakeholders.
• Experience building and maintaining community partnerships, referral networks, or stakeholder relationships.
• Strong customer service skills and a passion for helping young people achieve positive outcomes.
• Demonstrated ability to work autonomously while contributing positively to a multi-site team environment.
• Experience working towards and achieving KPIs, targets, or performance outcomes.
• Strong organisational and administrative skills, including a high level of computer literacy.
• Current Queensland Driver Licence and willingness to travel across the Sunshine Coast region.
• A current National Police Check and QLD Blue Card (or ability to obtain).

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Access to the Fitness Passport Program
• 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

For more information about ETC please visit https://etcltd.com.au/.

We are an equal opportunity employer and promote great working conditions.ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email ***************@etcltd.com.au and we will work with you to meet your specific needs.