yd. SHELLHARBOUR - Retail Sales Assistant

Connor Clothing Pty; Shellharbour City Council; On-site; AUD 60,000 - 70,000; Full time

Job summary

yd. Australia., a leading menswear retailer, is seeking an Assistant Store Manager to support the Store Manager in driving store performance and delivering an exceptional customer experience. You will lead a team with a people-first approach and help achieve sales, planning and operational goals.

The role emphasizes coaching, feedback and development to nurture internal progression, while maintaining a hands-on, store-level presence as the manager on duty during RDOs and annual leave.

Qualifications

• Leadership experience in a retail team (store level).
• Coaching and developing people for progression within the business.
• Strong customer service and sales focus.

Responsibilities

• Support the Store Manager in driving store performance and delivering exceptional customer experiences.
• Lead and coach the store team to achieve people, performance, planning and operational goals.
• Provide feedback and support to enable internal progression and succession planning.

Job description

Come work atyd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.

Our philosophy is pretty simple: we believe every night should end with a good story.

We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers.

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager, you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
• Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
• Support the Store Manager to plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
• Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.