yd. Assistant Store Manager - Blacktown, NSW

TAROCASH; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Incentive program

Mentoring

Training opportunities

Job summary

TAROCASH is seeking an Assistant Store Manager in Sydney to support the Store Manager in driving sales and people development. You will foster a people-first culture, lead a retail team, and ensure a superior customer experience in a fast-paced environment.

You will coach staff, manage performance, and assist with planning, operational tasks, and visual merchandising guidelines to meet store targets and KPI goals.

Qualifications

• Experience leading and developing a retail team.
• Strong customer service orientation and communication skills.
• Ability to coach others for performance and progression.

Responsibilities

• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Ensure team deliver exceptional customer experience using CLASS sale steps and customer service techniques.
• Drive and maintain sales performance in line with retail goals, budgets and KPIs.
• Plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager and act as manager on duty on RDO/Annual Leave.

Skills

People management

Coaching

Customer service

Communication

Job description

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager, you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
• Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
• Support the Store Manager to plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
• Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.