Workshop Technician

Fisher & Paykel Customer Services Pty Ltd; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee product discounts

Industry-leading training

Job summary

Fisher & Paykel is seeking a Workshop Technician to diagnose, repair and test premium appliances in our Brisbane workshop. You’ll work with skilled colleagues and supported by extensive product knowledge to ensure every unit is returned to customers in peak condition.

The role emphasizes high-quality workmanship, thorough documentation, and excellent customer service, with opportunities to develop in a globally recognised brand.

Qualifications

• Diagnose, troubleshoot and repair domestic appliances with accuracy.
• Read and interpret manuals, schematics, wiring diagrams and service documentation.
• Maintain high quality workmanship and deliver reliable customer outcomes.

Responsibilities

• Diagnose, evaluate, repair, and test appliances to ensure optimal performance.
• Prepare repair assessments and quotations for customers.
• Complete service documentation and maintain customer records and repair reports.
• Manage workshop inventory, spare parts and tools for efficient turnaround.
• Provide technical support to customers and internal teams.
• Pursue ongoing training and adhere to HSE requirements.

Skills

Problem-solving

Customer focus

Attention to detail

Communication skills

Independent work

Team collaboration

Education

Queensland Restricted Electrical Licence

Tools

Microsoft Office

Digital service systems

Job description

The Role Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique. At Fisher & Paykel, we're committed to delivering exceptional experiences through quality products and outstanding service. As we work towards becoming the world's most human-centred appliance brand, we're looking for skilled technicians who take pride in quality workmanship and customer outcomes.

The Opportunity

We are looking for a Workshop Technician to join our Customer Experience team. Based in our workshop in Brisbane, you'll play an important role in diagnosing, repairing, and testing Fisher & Paykel appliances to ensure they are returned to customers in optimal working condition. You'll work with a range of premium products, utilise your technical expertise to solve complex problems, and contribute to delivering an exceptional end-to-end customer experience. This role offers the opportunity to work alongside experienced technicians, build specialist product knowledge, and develop your career within a globally recognised brand.

What You'll Be Doing

• Diagnose, evaluate, repair, and test domestic appliances, ensuring high-quality repairs and reliable product performance.
• Determine appropriate repair solutions and prepare accurate repair assessments and quotations for customers.
• Complete service documentation, customer records, repair reports, and other administrative requirements accurately and efficiently.
• Maintain inventory, spare parts, and workshop resources to support efficient operations and timely repair turnaround.
• Support customers and internal teams by providing technical expertise and delivering exceptional service outcomes.
• Continuously develop your technical expertise through ongoing training, service manuals, and hands‑on learning opportunities.
• Maintain compliance with Health, Safety and Environmental (HSE) requirements, ensuring all work is completed safely and in accordance with company policies and procedures.

What We’re Looking For

We're looking for a technically capable and customer-focused individual who enjoys problem-solving and takes pride in delivering quality outcomes.

• A Queensland Restricted electrical licence
• Experience diagnosing, troubleshooting, and repairing appliances, electronics, or related products.
• The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
• Strong problem-solving skills and a methodical approach to fault finding and repair work.
• Excellent attention to detail and a commitment to quality workmanship.
• Strong communication skills and confidence working with a range of customers and internal stakeholders.
• Intermediate computer skills, including Microsoft Office and digital service systems.
• A collaborative attitude with the ability to work independently and manage competing priorities.
• A strong commitment to workplace health and safety.

What's In It For You?

• A supportive and collaborative team environment.
• Industry-leading product and technical training.
• Career growth and development opportunities within a global organisation.
• The opportunity to work with innovative, premium products and technologies.
• Generous employee product discounts for you, your friends, and family.
• The chance to make a meaningful impact in a business that genuinely cares about its people and customers.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever. Learn more about Fisher & Paykel