Workshop & Service Leader – Automotive Team Manager

Superior Machinery Maintenance; Mount Isa City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Superior Machinery Maintenance operates a busy vehicle maintenance workshop in the Mt Isa region. We are seeking an experienced Workshop / Service Manager to own day-to-day operations, lead a team of technicians and apprentices, plan work, and maintain high workshop standards.

You will be responsible for staff guidance, training, performance reviews, customer communications, and ensuring work is completed accurately and efficiently while controlling costs.

Qualifications

• Experience with cars and trucks in a busy workshop environment.
• Ability to lead and develop technicians and apprentices.
• Highly organised with multi-job management capability.
• Strong communication with customers and workshop staff.
• Confident decision-maker and able to hold staff accountable.
• Aware of labour efficiency, parts costs and job profitability.
• Focus on quality workmanship and customer service.
• Prior experience as Workshop Manager or similar role is highly regarded.

Responsibilities

• Manage and support approximately 10 technicians including apprentices.
• Plan and allocate workshop jobs daily; monitor workloads and efficiency.
• Conduct regular toolbox meetings with the team.
• Ensure technicians stay updated with required manufacturer and brand training.
• Perform staff performance reviews and provide feedback.
• Check completed vehicles to ensure repairs meet standards.
• Provide customers with regular updates on vehicle progress.
• Monitor costs vs. quoted work and obtain approval for overruns.
• Oversee spare parts function and conduct regular stocktakes.

Skills

Cars and trucks

Leading technicians

Organised

Customer communication

Decision making

Labour efficiency

Quality service

Workshop Manager experience

Job description

Superior Machinery Maintenance operates a busy vehicle maintenance workshop in the Mt Isa region. We are seeking an experienced Workshop / Service Manager to own day-to-day operations, lead a team of technicians and apprentices, plan work, and maintain high workshop standards.

You will be responsible for staff guidance, training, performance reviews, customer communications, and ensuring work is completed accurately and efficiently while controlling costs.