Workshop Manager

Melbourne North Truck Centre; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Laptop and phone

Parental leave

Volunteer leave

Free on-site barista coffee

CMV Foundation partnerships

Annual dinners

Wellbeing program

Discounted health insurance

Job summary

Melbourne North Truck Centre in Australia is seeking a motivated Service Workshop Manager/Supervisor to lead and manage the daily service workshop operations, ensuring safety, efficiency, and high-quality outcomes for customers.

You will mentor apprentices and technicians, uphold manufacturer standards, and drive continuous improvement while collaborating with the Service Manager to meet key performance goals. A hands-on leader with strong communication is essential.

Qualifications

• Proven experience in a workshop leadership or supervisory role within the automotive or heavy vehicle industry.
• Strong knowledge of service and repair processes.
• Excellent communication and interpersonal skills.
• Hands-on leader with a commitment to safety, teamwork, and service excellence.
• Able to manage multiple priorities and deadlines.

Responsibilities

• Oversee and coordinate daily workshop operations, ensuring productivity, efficiency, and quality standards are met
• Lead workshop staff, providing tools, training, and direction needed to perform at their best
• Ensure all work meets manufacturer specifications and agreed timeframes
• Oversee apprentice and technician training, development, and performance reviews
• Promote and enforce safe work practices and compliance with company policies and procedures
• Monitor workshop performance, productivity, and workflow
• Deliver outstanding customer service, addressing concerns promptly and effectively
• Collaborate with the Service Manager to achieve KPIs and continuous improvement initiatives
• Maintain accurate and detailed service records and reporting

Skills

Workshop leadership

Technical knowledge

Communication skills

Safety focus

Problem solving

Team training

Job description

Posted Thursday 11 June 2026 at 2:30 pm

About Melbourne North Truck Centre

Melbourne North Truck Centre is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience. We have 2000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.

About

Are you ready to join the team at Australia’s newest Kenworth and DAF truck dealership? Welcome to Melbourne North Truck Centre, the latest addition to the extremely successful Hallam and Bayswater Truck Centres. As a full-service Kenworth and DAF Truck dealership, we offer new truck sales, parts, and mechanical servicing, proudly serving the North of Melbourne, including Ballarat territories. Currently operating from our interim location on Hume Highway in Somerton, we are eagerly anticipating the completion of our state-of-the-art dealership in 2028 in Mickleham, which is set to revolutionise the truck sales and service customer experience in Melbourne.

The role

This is a rare and rewarding opportunity for a motivated Service Workshop Manager/Supervisor to lead, support and manage the daily operations within our busy Service Workshop.

This role plays a key part in driving the performance and efficiency of the workshop team while ensuring high-quality service outcomes, safety standards, and customer satisfaction. The successful candidate will demonstrate strong leadership, a focus on continuous improvement, and a commitment to maintaining manufacturer standards and company policies.

Key Responsibilities

• Oversee and coordinate daily workshop operations, ensuring productivity, efficiency, and quality standards are met
• Support and lead workshop staff, ensuring they have the tools, training, and direction needed to perform at their best
• Ensure all work is completed tomanufacturer specificationsand within agreed timeframes
• Oversee apprentice and technician training, development, and performance reviews
• Promote and enforce safe work practices and compliance with company policies and procedures
• Monitor and manage workshop performance, productivity, and workflow
• Deliver outstanding customer service, ensuring all customer concerns are addressed promptly and effectively
• Collaborate closely with the Service Manager to achieve key performance objectives and continuous improvement initiatives
• Maintain accurate and detailed service records and reporting

Skills and Experience

• Proven experience in a workshop leadership or supervisory role within the automotive or heavy vehicle industry
• Strong technical knowledge of service and repair processes
• Excellent communication and interpersonal skills with the ability to build effective relationships across all levels
• A hands‑on leader with a commitment to safety, teamwork, and service excellence
• Strong organisational and problem‑solving skills, with the ability to manage multiple priorities
• Sound computer literacy and familiarity with service management systems

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits:

• A generous remuneration package including company vehicle
• Fully maintained company vehicle, laptop, and phone
• Generous parental leave and study leave policies
• Paid volunteering leave when participating in approved volunteering opportunities
• Free on-site barista coffee
• Opportunities to support community partnerships with our Group CMV Foundation
• Become a part of the longstanding and highly successful CMV Group
• Enjoy annual company dinners and picnics
• Improve yourwellbeingwith CMV care including access to discounted fitness programs
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.

At Melbourne North Truck Centre, we believe our people are our greatest asset. We are very proud of our success of which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.