Workplace Trainer

Hamilton Island Enterprises; Hamilton Island; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Subsidised staff accommodation

Dining discounts

Island activities discounts

Ferry concessions

Job summary

Hamilton Island Enterprises is seeking a Workplace Trainer - Food & Beverage to develop frontline teams across venues. You’ll deliver hands-on coaching, onboarding and ongoing training, strengthening service excellence island-wide.

Your background includes F&B hospitality, strong communication, and supervisory or training experience, with relevant certifications. Join a supportive L&D team on Hamilton Island and help elevate guest experiences.

Qualifications

• Demonstrated Food & Beverage hospitality experience in a supervisory context.
• Strong communication and interpersonal skills for coaching diverse teams.
• Experience delivering onboarding and workplace training programs.
• Certifications in hospitality operations and staff training.

Responsibilities

• Deliver engaging onboarding and workplace training across F&B operations.
• Provide hands-on coaching in restaurants, bars and venues to build service skills.
• Mentor team members in service sequences, guest engagement and upselling.
• Support development and continuous improvement of training resources and frameworks.
• Collaborate with managers to identify capability gaps and training opportunities.
• Monitor progress and give constructive feedback to support development.

Skills

Food & Beverage hospitality experience

Excellent communication

Interpersonal skills

Coaching

Supervisory experience

Education

Certificate III in Hospitality Operations or equivalent

Certificate IV in Training and Assessment, or similar qualification

Current Responsible Service of Alcohol certification

Job description

Hamilton Island Enterprises – Hamilton Island QLD

Are you passionate about developing people and creating exceptional guest experiences? Ready to use your Food & Beverage expertise to coach, mentor and inspire others in one of Australia's most iconic island destinations?

Join the Hamilton Island Learning & Development team as a Workplace Trainer - Food & Beverage, where you'll play a key role in building the skills, confidence and service capability of our frontline F&B teams. Through hands-on coaching, engaging training and practical support in our venues, you'll help our teams deliver the service excellence Hamilton Island is renowned for.

WORKPLACE TRAINER – Hamilton Island

Are you passionate about developing people and creating exceptional guest experiences? Ready to use your Food & Beverage expertise to coach, mentor and inspire others in one of Australia's most iconic island destinations?

Join the Hamilton Island Learning & Development team as a Workplace Trainer - Food & Beverage, where you'll play a key role in building the skills, confidence and service capability of our frontline F&B teams. Through hands-on coaching, engaging training and practical support in our venues, you'll help our teams deliver the service excellence Hamilton Island is renowned for.

Why you’ll love working with us

• Shape future talent – play a key role in developing our frontline hospitality teams
• Make a real impact – your training directly influences the guest experience across the island
• Join a supportive team – work alongside passionate Learning & Development professionals
• Live in paradise – enjoy island living with everyday essentials including a grocery store, school, gym, medical centre, post office and even our own airport
• Enjoy incredible perks – subsidised staff accommodation, discounts on dining and island activities, ferry concessions and more
• Easy to get to – fly direct from major Australian cities

Where you’ll make an impact

• Deliver engaging onboarding and workplace training across Hamilton Island's Food & Beverage operations
• Provide hands-on coaching in restaurants, bars and other F&B venues to strengthen service skills and operational confidence
• Coach and mentor team members in areas such as sequence of service, guest engagement, product knowledge, upselling and service excellence
• Support the development and continuous improvement of F&B training programs, resources and competency frameworks
• Work closely with venue managers and operational leaders to identify capability gaps and targeted training opportunities
• Monitor employee progress and provide constructive, practical feedback to support ongoing development
• Ensure F&B training materials remain current, consistent and aligned with company standards, responsible service requirements and Workplace Health & Safety obligations
• Support new team members as they transition from onboarding into their venues, helping them build confidence and capability on the job
• Identify opportunities to improve training outcomes and promote continuous learning across our Food & Beverage teams
• Reinforce Hamilton Island's service standards through visible, practical and engaging workplace coaching

What we’re looking for

You're an enthusiastic and approachable hospitality professional who loves helping others succeed. You bring strong Food & Beverage operational experience, excellent communication skills and a genuine passion for developing people.

You understand what great service looks and feels like in a busy hospitality environment and know how to translate that experience into practical coaching. Whether you're facilitating a training session, supporting a new team member or coaching alongside a venue team during service, you're focused on building confidence, capability and consistently high standards.

To be successful, you’ll need

• Demonstrated Food & Beverage hospitality experience (Essential)
• Strong understanding of restaurant, bar and/or high-volume F&B operations
• Current Driver Licence with the ability to drive on Queensland roads (Essential)
• Excellent communication, coaching and interpersonal skills
• Previous supervisory, team leader or workplace training experience (Highly regarded)
• Strong knowledge of guest service standards and F&B service fundamentals
• Certificate III in Hospitality Operations or equivalent (Preferred)
• Certificate IV in Training and Assessment, or similar qualification (Preferred)
• Current Responsible Service of Alcohol certification, or ability to obtain (Highly regarded)
• A positive attitude, attention to detail and the flexibility to work a rotating roster

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders – make your next career move one to remember.