Workplace Relations Business Partner

Citation Group ??; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid work

Competitive salary

Parental leave 12 weeks

Birthday leave

Volunteer day

Reward & recognition

Job summary

Citation Group in Melbourne offers a hybrid role to own complex, end-to-end workplace relations matters for leading Australian businesses. You’ll manage grievances, investigations, and terminations for top-tier clients while delivering practical guidance that reduces risk.

Join an Employer of Choice with flexible hybrid work, a competitive salary, parental leave, birthday leave, volunteer day, and real growth as we expand across Australia and beyond.

Qualifications

• Advanced award literacy and confidence classifying roles and confirming pay compliance? (from HTML)
• Proven experience managing complex ER/IR cases end-to-end, with sound judgement on risk and escalation
• Strong facilitation and training delivery skills
• Clear, plain-English communicator who builds client trust and empathy
• Structured written analysis with clear, implementable recommendations
• Calm under pressure, with the stakeholder influence to match

Responsibilities

• Own complex grievances, investigations and termination matters for our top-tier clients
• Provide robust, commercially focused workplace relations advice that mitigates legal and reputational risk
• Prepare claim responses (e.g. FWC matters) and coordinate conciliation documentation
• Deliver client training, webinars and facilitate implementation meetings
• Act as a trusted advisor within significant client accounts, spotting where else we can add value
• Maintain rigorous case documentation and milestone tracking

Skills

ER/IR case management

Training delivery

Client advisory

Written analysis

Stakeholder influence

Calm under pressure

Job description

Own complex, end-to-end workplace relations cases and help Australian businesses navigate them with confidence.

Why you'll love this role:

• High autonomy on complex, high-stakes cases across our top-tier client accounts
• Variety: case management, client training/webinars, and strategic advisory work, not just phone queues
• Join an Employer of Choice (9 years running) that's tripling in size - your growth ceiling is high

What you'll be responsible for

You’ll be joining our HR and WHS Advisory team - the engine room of our organisation - delivering trusted, practical guidance to businesses across Australia and New Zealand. Here's what your days will look like:

• Own complex grievances, investigations and termination matters for our top-tier clients
• Provide robust, commercially focused workplace relations advice that mitigates legal and reputational risk
• Prepare claim responses (e.g. FWC matters) and coordinate conciliation documentation
• Deliver client training, webinars and facilitate implementation meetings
• Act as a trusted advisor within significant client accounts, spotting where else we can add value
• Maintain rigorous case documentation and milestone tracking

Who we're looking for

You're the kind of person who doesn't wait to be told what to do - you see a problem and get on with solving it. Beyond that, here's what will set you up for success:

• Advanced award literacy and confidence classifying roles and confirming pay compliance
• Proven experience managing complex ER/IR cases end-to-end, with sound judgement on risk and escalation
• Strong facilitation and training delivery skills
• Clear, plain-English communicator who builds client trust and empathy
• Structured written analysis with clear, implementable recommendations
• Calm under pressure, with the stakeholder influence to match

Why Citation Group?

• Flexible working, genuinely - hybrid based out of our Milton, QLD office
• Competitive salary + benefits
• Parental leave up to 12 weeks paid - because family comes first
• Birthday leave because nobody should work on their birthday. Full stop.
• Volunteer day leave to give back to causes you care about
• Reward & recognition that goes big - yes, including trips to Bali. Just sayin'.
• Real growth - we're tripling in size through organic growth and acquisitions

About Citation Group

We bring together real-world HR, Safety, Legal and Certification expertise with adaptable workforce management and payroll technology - helping businesses run with confidence every day. We're growing fast across Australia, New Zealand, Canada and the UK, backed by a UK-based Private Equity parent, and we want brilliant people along for the ride.

Find out more at www.citationgroup.com.au

Applicants must have full legal rights to work in Australia with no restrictions.