Workplace Experience Officer - Canberra

ACOR Consultants Pty Ltd.; Canberra; On-site; AUD 65,000 - 85,000; Full time

Job summary

ACOR Consultants Pty Ltd. is seeking a Workplace Experience Officer in Canberra to be the face of the local office, delivering welcoming and professional environments for staff and clients. This full-time, office-based role focuses on hospitality, events and workplace operations, with no evenings or shift work.

You will coordinate office operations, employee engagement and facilities while partnering with the Area Leader to foster a positive office culture and exceptional experiences.

Qualifications

• Proven experience in hospitality or guest services is preferred.
• Experience creating welcoming, organized environments.
• Ability to coordinate events and workplace experiences.

Responsibilities

• Create an exceptional experience for employees, clients and visitors from the moment they arrive.
• Coordinate day-to-day office operation, presentation and hospitality.
• Support Area Leaders with office communications and local initiatives.
• Plan employee celebrations, events and workplace engagement activities.
• Coordinate onboarding and offboarding experiences.
• Build strong relationships across the office and act as a go-to contact for staff.
• Coordinate facilities, suppliers and landlord relationships.
• Maintain workplace health, safety and office standards.
• Champion business improvements and support local change initiatives.

Skills

Hospitality background

People-focused service

Communication

Organization

Relationship-building

Job description

ACOR is a national, employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We deliver complex, multi-discipline projects alongside niche assignments, always placing our clients' success at the centre of everything we do.

We are proud of our inclusive and high-performing culture, where our people are recognised for living our values of excellence, passion, caring, integrity, collaboration and courage.

About the Role

Do you love creating memorable experiences for people?

We're looking for someone with a background in hospitality, guest services, concierge, premium customer service, workplace experience, events or a similar people-focused environment who wants to bring those skills into a professional corporate setting.

This is a full-time, office-based role, Monday to Friday. It offers the opportunity to build a career creating exceptional workplace experiences, without the evening, weekend or shift work often associated with hospitality.

As the Workplace Experience Officer, you'll be the face of your local ACOR office. You'll be the person our people and clients know and trust, creating a welcoming, professional and vibrant environment where everyone can do their best work.

Working closely with the local Area Leader, you'll coordinate office operations, employee engagement, workplace hospitality and facilities while becoming a trusted partner in creating a positive office culture.

Responsibilities

• Create an exceptional experience for employees, clients and visitors from the moment they arrive.
• Coordinate the day-to-day operation, presentation and hospitality of the office.
• Support Area Leaders with office communications, engagement activities and local initiatives.
• Plan employee celebrations, events and workplace engagement activities.
• Coordinate onboarding and offboarding experiences.
• Build strong relationships across the office and become a trusted point of contact for staff.
• Coordinate facilities, suppliers and landlord relationships.
• Maintain workplace health, safety and office standards.
• Champion business improvements and support local change initiatives.

About You

You'll succeed in this role if you genuinely enjoy looking after people and take pride in creating welcoming, organised and engaging environments.

You'll likely bring experience from hospitality, hotels, concierge, customer service, premium retail, events, workplace experience, facilities or office management.

You'll also have:

• Outstanding customer service and communication skills.
• A proactive, positive and organised approach.
• Strong relationship-building skills.
• The ability to manage competing priorities with professionalism.
• A passion for creating great experiences for both employees and clients.

Why ACOR?

• Monday to Friday office hours. No evenings, weekends or shift work.
• Be the heart of your local office and build genuine relationships with your colleagues.
• Combine hospitality, people, events and workplace operations in one diverse role.
• Join a supportive national Workplace Experience team.
• 100% employee-owned business with genuine career development opportunities.

If you're someone who loves making people feel welcome and enjoys creating exceptional experiences, we'd love to hear from you.

ACOR is passionate about creating a sustainable company that nurtures its people and provides career opportunities for advancement. We are committed to creating a diverse and inclusive environment as an equal opportunities employer and promote a workplace culture that is inclusive, safe and respectful.

We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds that value diversity of thought and experience.

Please note that ACOR does not accept unsolicited resumes from recruitment agencies.