Workplace Ambassador - Part Time

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 45,000 - 75,000; Part time

Job summary

Jones Lang LaSalle Incorporated is seeking a part-time Facilities Coordinator - Workplace Ambassador to support offices in Sydney CBD and Parramatta. You will provide premium customer service, act as the go-to expert for office functions, and help coordinate events and facilities across multiple sites.

The role requires strong administration and communication skills with a focus on continuous improvement and budget awareness. It is a roving position supporting busy, professional environments.

Qualifications

• Strong administrative, communication, and problem-solving skills.
• Proven experience in continuous improvement initiatives.

Responsibilities

• Provide premium customer service to staff and clients.
• Be the go-to expert in the functioning of supported offices.
• Attend regular catch ups with EAs and stakeholders to support Sydney Ambassador team.
• Respond to enquiries promptly; deliver concierge services when required.
• Manage room setup and assist in facilitating events.
• Onboard new vendors into the finance system; build relationships with contractors and account managers.
• Raise work orders for reactive maintenance and ensure timely completion.

Skills

Customer service

Facilities coordination

Communication

Problem solving

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.TitleFacilities Coordinator - Workplace Ambassador(Part Time - Sydney CBD & Parramatta)Business unitCRE WorkplaceReporting toSenior Workplace AmbassadorOverviewThe Workplace Ambassador builds community by connecting our people with solutions across our Sydney offices. They foster togetherness, empower our staff, and provide friendly and responsive resolutions to everyday office operations.This pivotal role focuses on the technical, financial, and hard services of workplace operations including facilities management, budgeting, HSSE, occupancy planning, logistics, workplace AV/technology, and process development.This is a roving, multi-site, part-time position supporting offices in Sydney CBD and Parramatta with excellent service delivery.Direct reportsN/ADuties & responsibilitiesWhat this job involves:Client/Stakeholder SupportProvide premium customer service to staff and clientsBeing a go to expert in the functioning of supported officesAttending regular catch ups with EA’s and stakeholders to support Sydney Ambassador team and Senior Workplace ManagerResponding to incoming enquiries in a timely mannerConcierge services when requiredManage room set up and assist in facilitating eventsProcurement & Vendor SupportManage contractors onsite to ensure they perform to required standards (including inspection of vendors’ works)Assist in the procurement of vendors and services as requiredOnboarding new vendors into finance systemBuild strong relationships with contractors and account managers.Identifying opportunities to streamline processes and consolidate vendors where possible.Finance SupportProcessing all incoming invoices before the financial cutoff dateConsistently checking on work orders and following up with vendors to ensure SLA complianceMaintaining awareness and compliance keeping within budgetIdentifying and explaining variances in the budget to regional finance managersIdentifying opportunities for saving and trackingCorrecting any identified accounting errorsAct as an SME for financial processes within JLL CRE.Assist with training and onboarding of new workplace team members on financial requirements.Facilities ManagementPerform workplace inspections and proactively monitor office to identify and address any issues and place signage to alert any malfunctionRaise work orders for reactive maintenance and ensure work is completed timely to JLL standardsAddress staff concerns in a timely mannerMaintain high attention to detail, ensuring our offices are kept to the highest possible level for our clients and staffHealth & SafetyConduct regular audits to ensure safety procedures are being followedIdentify potential safety risksServe as a first aider and/or emergency warden.Participate in disaster recovery and business continuity plans as requiredFollow established escalation procedures and incident reporting proceduresEnsure visitors are signed in for compliance trackingOtherNavigate ambiguity and solve complex problems effectivelyApply analytical and quantitative approaches to problem solvingEmploy holistic approaches and focus on long term solutionsAchieve Key Performance Indicators based on work order and financial trackingTravel between Sydney CBD and Parramatta officesPerform other tasks consistent with the Workplace Ambassador roleIdeal ExperienceThe ideal candidate will have extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge services. They will demonstrate strong administrative, communication, and problem-solving skills, with proven experience in continuous improvement initiatives.The ideal candidate presents a professional and friendly corporate image to clients, remains calm when managing multiple priorities, and has working knowledge of occupational safety requirements.Other Personal CharacteristicsStrong proven problem-solving skillsAbility to effectively work in a fast-paced environmentSelf-motivated; confident & energeticFlexible – able to adapt to rapidly changing situationsGoal-oriented – able to focus on meeting all performance targetsStrong communicator – good presentation skills and possesses strong verbal & written communication skillsExhibits honesty & trustworthinessIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.