Workday Application Support Specialist

Change Recruitment; City of Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Change Recruitment is seeking a hands-on Workday Application Support Specialist to maintain and improve a live Workday HR environment. You will handle Level 2/3 support, configuration, releases, and integrations across a large HR technology platform, partnering with HR, Payroll, and IT teams to ensure stability and security.

You will contribute to lifecycle management, incident resolution, and ongoing platform improvements, while working with external vendors and partners to optimize Workday

Qualifications

• Hands-on Workday support in a large production environment.
• Experience across two or more of the key Workday domains listed.
• Understanding of ITIL service management in SaaS environments.
• Strong troubleshooting and root-cause analysis skills.
• Ability to explain technical issues to business stakeholders.

Responsibilities

• Provide Level 2/3 application support for Workday and HR platforms.
• Investigate and resolve incidents and service requests.
• Support Workday configuration changes, releases and integrations.
• Monitor data flows and interfaces for accuracy and stability.
• Coordinate issue resolution across internal teams and external vendors.
• Assist with release cycles, testing and post‑release validation.
• Develop runbooks and support procedures; maintain documentation.

Skills

Workday support

Core HCM

Workday integrations

Incident management

Root-cause analysis

ITIL awareness

Data privacy & security

Education

Workday certification

Tools

Jira

Confluence

Job description

Workday Application Support Specialist – HR Systems

• Own and improve a live Workday HR applications environment

• Hands‑on Level 2/3 support, configuration, releases and integrations

• Join a large, complex organisation undergoing continued technology transformation

The opportunity

We are seeking a hands‑on Workday Application Support Specialist to support the operational stability, ongoing improvement and lifecycle management of a large HR technology environment.

This is not a project‑only or traditional Business Analyst position. You will work across BAU application support, configuration, releases, integrations and system enhancements, helping ensure Workday and associated HR applications remain reliable, secure and fit for purpose.

Reporting to the Technical Product Owner for HR and Finance Applications, you will work with HR, Payroll, Technology, external vendors and implementation partners to resolve issues and deliver platform improvements.

Key responsibilities

• Provide Level 2/3 application support across Workday and associated HR platforms

• Investigate and resolve incidents, service requests and recurring system problems

• Support Workday configuration changes, enhancements and lifecycle activities

• Monitor integrations, interfaces and data flows for accuracy and stability

• Coordinate complex issue resolution across internal teams and external vendors

• Support Workday release cycles, including impact assessment, regression testing and post‑release validation

• Perform root‑cause analysis and implement preventative controls

• Identify opportunities to automate processes and reduce manual effort

• Contribute to the prioritisation and delivery of operational and enhancement backlogs

• Maintain runbooks, support procedures, system documentation and known‑issue records

• Support security, privacy, audit and data‑protection requirements

About you

You will have hands‑on experience supporting Workday in a large or complex production environment, with practical capability across at least two of the following areas:

• Core HCM

• Australian Payroll

• Recruitment and Onboarding

• Learning

• Talent Management

• Integrations

• Time, Absence or Workforce Management

You will also bring:

• Experience providing Level 2/3 support for enterprise HR applications

• An understanding of ITIL service management and SaaS support models

• Experience across incident, problem and change management

• Strong troubleshooting and root‑cause analysis skills

• Exposure to Workday configuration, testing and release management

• The ability to explain technical and functional issues to business stakeholders

• Strong documentation skills and attention to detail

• The ability to work independently while collaborating across multidisciplinary teams

Relevant Workday certification or accreditation will be highly regarded.

Experience within government, transport, financial services or another regulated environment would be advantageous, as would familiarity with Jira, Confluence, security controls and data‑protection requirements.

Why apply?

This position offers the opportunity to take meaningful ownership of a live Workday environment while contributing to both operational support and future platform improvements. You will gain exposure across HR, payroll, integrations, governance and continuous improvement within a complex enterprise setting.

Applicants must be predominantly based in Australia and able to meet the position’s Melbourne attendance requirements. Appointment will be subject to relevant pre‑employment checks.