Workforce Solutions Specialist

Zeal Futures Pty; Wollongong City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Rostered days off (RDO)

Professional growth opportunities

Employee Assistance Program (EAP)

Health insurance discounts

Discounted loans with CommBank

Staff recognition program

Job summary

Zeal Futures Pty is seeking a motivated Workforce Solutions Specialist to support people starting and completing qualifications in the Wollongong region. You’ll manage a caseload, mentor apprentices and trainees, and foster strong employer relationships to drive successful outcomes.

Travel across the Wollongong and South Coast region is expected, and you’ll work with an engaged team supported by an HR & Safety function. A company vehicle is provided.

Qualifications

• Proven experience in caseload management, business development, and/or customer‑centric roles.
• Willingness to travel within the Wollongong and South Coast region.
• Exceptional customer service and strong written and verbal communication.
• Excellent organisation with meticulous record-keeping and continuous improvement drive.
• Current driver’s licence.

Responsibilities

• Manage a caseload of apprentices and trainees predominantly across the Wollongong and South Coast region.
• Provide ongoing mentoring, coaching, and support to help apprentices and trainees complete qualifications.
• Build strong relationships with local employers for positive outcomes.
• Identify and develop new business opportunities across the region.
• Conduct WHS inspections and incident investigations with HR & Safety support.

Skills

Caseload management

Business development

Customer service

Communication skills

Organisational skills

Driver's licence

Tools

Microsoft Office Suite

Employee & Client Management Systems

Job description

• Make a real impact by supporting people to start and successfully complete their qualification.
• Connect with local businesses and communities to create exciting opportunities for apprentices and trainees.
• Manage your own caseload and build your network in a supportive team with people who genuinely care.

What you’ll be doing

Do you thrive on building connections, opening doors, and changing lives through meaningful employment opportunities and education? This could be the role for you! We’re looking for a passionate and motivated Workforce Solutions Specialist, fondly known internally as “WSS”.

You will make a real impact across the Wollongong and South Coast region, helping people find their pathway to success while supporting local businesses to grow.

As a Zeal Futures Workforce Solutions Specialist, you will:

• Manage a caseload of apprentices and trainees predominantly across the Wollongong and South Coast region.
• Provide ongoing mentoring, coaching, and support to help your apprentices and trainees to successfully complete their qualifications.
• Build strong relationships with local employers, ensuring positive outcomes for businesses as well as your apprentices and trainees.
• Identify and develop new business opportunities across the region.
• Conduct WHS inspections and incident investigations, supported by the internal HR & Safety team.

This fast-paced role includes a vehicle, as you will do lots of travel within your region to service your caseload of apprentices, trainees, and host employers.

What You’ll Get in Return

You will see the real impact of your work every day, as well as:

• Company Vehicle: A fully maintained company car, yours to use anytime.
• Rostered Days Off (RDO): Accrued for you to use to recharge and relax.
• Professional Growth: Access ongoing development programs to sharpen your skills and advance your career.
• Wellbeing Support: Benefit from our Employee Assistance Program (EAP), as well as discounted gym, retail, and lifestyle perks with our providers.
• Health & Financial Benefits: Enjoy corporate health insurance rates with NIB and discounted loans with CommBank.
• Recognition & Rewards: Your efforts will be celebrated through our comprehensive reward and recognition program, including shout-outs, annual staff awards, and service milestone acknowledgments.

What you’ll bring to the table

You will be a real people person who has a passion for coaching and mentoring, as well as:

• Demonstrate proven experience in caseload management, business development, and/or customer centric roles.
• Love being on the road and travelling within your region.
• Show exceptional customer service toward both internal and external stakeholders.
• Possess strong communication skills (both written and verbal).
• Exhibit superior organisational skills with a meticulous attention to detail, sound record-keeping practices, and an innate drive for continuous improvement.
• Show strong computer literacy, including skills in use of Microsoft Office Suite and employee and client management systems.
• Hold a current driver’s licence.

Applicants with a background in education or group training would be a great fit for this role, but it's not a must-have!

Who you’ll be working with

Zeal Futures provides the ultimate training and employment experience. We support people through all phases of their learning journeys, whether they’re just starting out, wanting to reskill, upskill or learn something new.

Our award-winning team goes the extra mile to connect people with life-changing opportunities, through courses and pre-vocational training, apprenticeships and traineeships, while the Zeal Futures Secondary School builds the foundations for learning.

Supporting people is in our DNA, and we create an environment for our staff, apprentices, trainees, and students to thrive and unlock their true potential.

We take a tailored approach, because no two people or businesses are the same. Through high-quality and innovative training, we help people learn, grow, and adapt to build a secure future.

At Zeal Futures, we create success stories.

Zeal Futures are committed to equal employment opportunities, ethical practices, and the principles of cultural diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, women seeking non-traditional trade opportunities and mature aged people.