Workforce Rostering Officer - Community Aged Care - Hybrid

LiveHire Limited; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Flexible work options

Employee wellbeing program

Paid parental leave

Job summary

AnglicareSA is seeking a Workforce Rostering Officer in Hindmarsh to coordinate community aged care schedules, balancing customer needs with staff availability. You will work closely with customers, service teams and employees to ensure timely, person-centred support.

The role emphasizes high-quality customer service, strong communication, and the ability to adapt to changing priorities in a fast-paced environment. Flexible work options and supportive benefits are highlighted.

Qualifications

• Strong customer service experience in a busy service environment.
• Confident communication and negotiation skills, with sensitivity to concerns.
• Proactive, solution-focused approach and ability to balance priorities.
• Attention to detail and proficiency with Microsoft Teams and Office.
• Ability to work collaboratively and take ownership of tasks.

Responsibilities

• Coordinate and maintain customer schedules across multiple Community Aged Care programs.
• Speak directly with customers to understand needs, manage scheduling changes and negotiate arrangements.
• Respond quickly to changes and service gaps while keeping customers and teams informed.
• Match customer needs with employee skills and availability for reliable services.
• Maintain roster and timesheet information meeting policies and timeframes.

Skills

Customer service

Communication

Negotiation

Problem solving

Tools

Microsoft Teams

Microsoft Office

Job description

• Full time ongoing based at Hindmarsh
• Help coordinate reliable Community Aged Care services that support older South Australians to live independently at home.
• Build on your customer service experience in a fast-paced, hands-on role where no two days are the same.

So many lives. So many ways. One you.

50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.

Step into a Workforce Rostering Officer role where your expertise drives real impact for older South Australians.

What you’ll do

As a Workforce Rostering Officer, you’ll play an important role in ensuring our Community Aged Care customers receive the right support at the right time. With customer service at the heart of the position, you’ll work closely with customers, service teams and employees to coordinate responsive schedules that reflect individual needs and preferences.

This is a fast-paced, hands-on role where you’ll balance planned scheduling with changing priorities, resolve service gaps and find practical solutions. Rostering experience can be taught - we’re particularly interested in highly motivated people who bring strong customer service, communication and problem-solving skills.

You’ll be trusted to make a valuable impact by:

• Coordinating and maintaining customer schedules across multiple Community Aged Care programs.
• Speaking directly with customers to understand their needs, navigate scheduling changes and negotiate suitable service arrangements.
• Responding quickly to unexpected changes and service gaps while keeping customers and relevant teams informed.
• Matching customer needs with employee skills and availability to support reliable, person-centred services.
• Maintaining accurate roster and timesheet information while meeting organisational requirements, policies and timeframes.

What you’ll bring

To thrive in this role, you will have:

• Strong customer service experience, ideally within a busy service environment.
• Confident communication and negotiation skills, with the ability to manage sensitive conversations and respond constructively to concerns.
• A proactive, solution-focused approach and the ability to balance competing priorities.
• Strong attention to detail and confidence using Microsoft Teams, Microsoft Office and other digital systems.
• The ability to work collaboratively while taking ownership of tasks and following through on commitments.

We would also love you to have:

• Experience in customer scheduling, rostering, complaints resolution or service coordination.
• Experience within community aged care, disability, medical administration, clinic administration, health insurance or another customer-focused health environment.
• Previous exposure to AlayaCare, Daiton or similar scheduling and customer management systems.
• An understanding of workforce agreements, timesheet processing or community-based service delivery.

Why AnglicareSA?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.

So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships

Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles

Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more

Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA, and help us change lives and communities.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.