Workforce Operations Manager

Lumia Care; Inner West Council; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work arrangement (Ashfield)

Job summary

Lumia Care in Sydney is seeking a Workforce Operations Manager to lead the coordination, performance and optimisation of our nationwide workforce across aged care, disability and healthcare programs.

You will oversee a team of 3 direct reports and around 30 FTE, plus a casual pool of about 3,000 workers, driving recruitment, scheduling, call centre and shared services to ensure compliant, high-performing service delivery. This is a hybrid role with a new Ashfield office.

Qualifications

• Experience leading workforce operations within aged care, disability or healthcare sectors.
• Experience in recruitment, onboarding and deployment of staff.
• Knowledge of governance, compliance and audit readiness in care settings.

Responsibilities

• Lead recruitment, onboarding and deployment activities across care services.
• Oversee scheduling, workforce coordination and staffing across service streams.
• Manage shared services functions and workforce liaison with operational leaders.
• Ensure workforce compliance and governance across aged care, disability and healthcare services.

Job description

Lead People. Drive Performance. Transform Care Delivery.

About Lumia Care

At Lumia Care, we’re reimagining how care is delivered across Australia. As we continue to grow across Aged Care, Disability, and Community Services, we’re looking for a fast-paced dynamic Operations Manager in Sydney to lead from the front and drive meaningful outcomes as we grow into the future.

Why You'll Love This Role

• Senior leadership role
• Lead workforce operations across a growing national organisation
• Drive recruitment, workforce coordination and shared services functions
• Hybrid working arrangement (3 days in office new office in Ashfield )
• Collaborative and supportive executive leadership team
• Opportunity to influence strategy and operational performance

About the Role

As the Workforce Operations Manager, you will lead the coordination, performance and optimisation of Lumia Care's workforce operations, ensuring workforce supply aligns with service demand across aged care, disability and healthcare programs.

Reporting into the Operations Manager Care Services, you will oversee a team of 3 direct reports and approximately 30 FTE, while providing operational oversight of a workforce of around 3,000 casual care employees delivering services each week throughout Australia.

You’ll bring together recruitment, workforce coordination, scheduling, call centre and shared services functions to create a highly responsive, compliant and high-performing workforce operation that supports quality service delivery nationwide.

• Translate workforce strategy into operational workforce plans.
• Forecast workforce demand and identify workforce risks and opportunities.
• Provide workforce insights and recommendations to senior leadership.
• Support organisational growth through workforce planning initiatives.

Workforce Operations & Recruitment

• Lead recruitment, onboarding, and deployment activities.
• Ensure workforce pipelines support current and future service needs.
• Monitor workforce availability, vacancies, and utilisation.
• Drive improvements in recruitment efficiency and workforce readiness.

Scheduling & Workforce Coordination

• Oversee workforce allocation and scheduling practices.
• Ensure optimal workforce coverage across service streams.
• Lead workforce coordination and workforce support functions.
• Manage workforce-related operational escalations.

Shared Services Leadership

• Lead workforce liaison, coordination and central support teams.
• Improve workflows, service responsiveness, and stakeholder experience.
• Build strong partnerships with operational leaders across the business.

Compliance & Governance

• Ensure workforce compliance across aged care, disability and healthcare services.
• Maintain oversight of screening, credentialing, and audit readiness.
• Identify and mitigate workforce-related risks.
• Support governance, quality, and continuous improvement activities.

If you're an experienced workforce leader looking for an opportunity to make a significant impact within a growing national Aged Care & Disability organisation, we'd love to hear from you.

Any questions contact Kate Taylor - Recruitment Manager for confidential discussion on [phone] or email [e-mail]