Workforce Coordinator

V/Line; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free myki travel

Flexible working

Job summary

V/Line is seeking a detail-oriented Workforce Rostering Analyst to design and manage master and operational rosters for station staff and conductors, using Hastus and data-driven approaches to optimise rostering processes.

You will analyse rostering outcomes, support flexible work arrangements, and collaborate with local management to ensure safety, fatigue management, and efficient service delivery.

Qualifications

• Completion of Year 12
• Extensive experience in roster planning (transport/logistics sectors highly desirable)
• Strong proficiency in Microsoft Office Suite
• Experience with Workforce Planning Systems (Hastus highly desired)

Responsibilities

• Develop and manage master and operational rosters, ensuring compliance with safety, EA, and fatigue risk management principles
• Maintain accurate employee and roster data in Hastus
• Support flexible work arrangements, leave planning, and shift swaps
• Collaborate with local management teams to hand over day-of-operations responsibilities
• Analyse roster outcomes to identify improvements in efficiency, process adherence, and human factors
• Champion the use of Hastus and support training for local users
• Assist in planning for service changes, special events, and public holidays

Skills

Roster planning

Analytical mindset

Communication

Team collaboration

Education

Year 12 completed

Tools

Hastus

Microsoft Excel

Workforce Planning Systems

Job description

• 12 month Fixed-Term Contract (Until 5 th September 2027)

• 452 Flinders Street
• 12 month Fixed-Term Contract (Until 5 th September 2027)

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About The Role

Reporting to the Workforce Coordinator Team Leader, you will be responsible for developing and managing master and operational rosters for station staff and conductors. You’ll play a key role in supporting the roster within the Hastus system, applying data-driven approaches to workforce management, and driving continuous improvement in rostering processes.

Key accountabilities include

• Develop and manage master and operational rosters, ensuring compliance with safety, EA, and fatigue risk management principles
• Maintain accurate employee and roster data in Hastus
• Support flexible work arrangements, leave planning, and shift swaps
• Collaborate with local management teams to hand over day-of-operations responsibilities
• Analyse roster outcomes to identify improvements in efficiency, process adherence, and human factors
• Champion the use of Hastus and support training for local users
• Assist in planning for service changes, special events, and public holidays

Location & Travel Considerations

This role is primarily office-based at 452 Flinders Street; however a moderate amount of regional travel is also expected (1-2 days per fortnight).

About You

You are a detail-oriented and collaborative professional who thrives in a fast-paced operational environment. You bring a strong analytical mindset and a passion for continuous improvement. You’re comfortable working with data and systems, and you enjoy solving complex rostering challenges while balancing operational needs with employee wellbeing. Your ability to communicate clearly and work effectively with diverse teams makes you a trusted partner in workforce planning.

Knowledge, Skills and Experience

• Completion of Year 12
• Extensive experience in roster planning (experience in roster planning within transport/logistics sectors highly desirable)
• Strong proficiency in Microsoft Office Suite
• Experience with Workforce Planning Systems (Hastus highly desired)

Personal Attributes

• Strong communication skills and initiative
• Effective organisational and time management abilities
• Analytical mindset with a focus on continuous improvement
• Team-oriented and adaptable to change

Our ideal candidate will possess the following

• Ability to travel regionally to V/Line locations (1 – 2 times per fortnight)
• Intermediate experience with Workforce Planning Systems (Hastus highly desired)
• Advanced rostering experience within an Enterprise Agreement
• Experience maintaining and creating master rosters
• Strong proficiency in Microsoft Office Suite

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [e-mail] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028 . We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023.

The selection process may include aptitude assessments, a behavioural interview and technical interview.