Conductor - Seymour

V/Line; Seymour; On-site; AUD 59,000 - 81,000; Full time

Benefits offered by this job

Free Myki

Paid training (Certificate 3 in Rail)

Job summary

V/Line is seeking a Conductor to join its Customer Operations Group. You will ensure passenger safety, manage onboard duties, and communicate with the driver while providing exceptional customer service.

This full-time rail role involves assisting with fare handling, train preparation, and responding to disruptions. A Certificate 3 in Rail Customer Service and a Victorian Driver Licence are desirable.

Qualifications

• Year 10 minimum.
• Victorian Driver Licence required.
• Previous rail/transport experience preferred.
• Face-to-face customer service experience valued.

Responsibilities

• Deliver outstanding service to passengers and provide information face-to-face or via PA.
• Maintain safety on and around the rail.
• Be the go-to person for passengers and communicate with the driver via radio.

Skills

Customer service

Safety focus

Communication

Teamwork

Adaptability

Education

Year 10 minimum

Victorian Driver Licence

Job description

• Paid training, including a Certificate 3 in Rail Customer Service
• Help connect Victorians through safe, reliable and accessible transport
• Attractive hourly rate ($51 p/hr), plus super and free Myki

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the role

As the Conductor, you are integral to the success of V/Line's Customer Operations Group.

Your key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail.

Our Conductor roles are based onboard our trains primarily responsible for the safety of all those onboard. This position requires you to keep in constant communication with the driver via radio, staying up to date with passenger numbers of those boarding and alighting at each stop and capture this data in various V/Line apps. You'll also be administering first aid and spot cleaning the train as required, the whole time providing exceptional customer service to every one of our passengers.

This is an ongoing, full-time role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Seymour line within 80 km of your Home Depot or residence.

Key accountabilities include:

• Customer Service & Information: Be the go-to person for passengers, helping and information to customers face to face, and via a PA system
• Train Preparation: Ensure trains are ready for service, from cleanliness to functionality
• Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.
• Platform Duties: Oversee train departures and assist with luggage at stations
• Coach Duties: Manage coaches during planned and unplanned disruptions and events
• Fault Reporting: Manage and report any equipment or facility issues

About you

A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development.

Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

Our ideal candidate will possess the following:

• Ability to adapt to changing environments
• Strong focus on safety culture
• Successful completion of Year 10 (minimum)
• Victorian Driver Licence
• Willingness & ability to travel to other stations, to provide service along the line\
• Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
• Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Why V/Line

In addition to free myki travel, we offer:

• Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at *************@vline.com.au or 1800 800 *** for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row - meaning, we are committed to creating a great workplace for women.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. V/Line is also a proud Child Safe employer.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.