Workforce Administrator

Workways; Traralgon; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

ADO – Monthly paid

Employee Assistance program

Private health insurance discount

Lifestyle discounts

Ongoing learning & development

Supportive team environment

Job summary

Workways Australia is seeking an Administrator to support Workforce Australia programs from our Traralgon site in Victoria. You will be the first point of contact for customers and stakeholders, delivering high-standard administrative services and guiding participants to access services.

The role emphasises confidentiality, professionalism and strong communication, with opportunities to contribute to community outcomes and wellbeing. A current driver’s license and suitability checks are required.

Qualifications

• Must have experience providing administrative support services.
• Strong interpersonal and communication skills with a wide range of stakeholders.
• Professionalism, confidentiality and customer service skills are essential.
• Ability to work autonomously and in a team within a contractually compliant environment.
• Current driver’s license and willingness to obtain Police Check and Working with Children Card.

Responsibilities

• Provide high-level administrative support for site programs and organisation.
• Serve as first point of contact for participants and stakeholders, delivering excellent customer service.
• Assist customers with digital services, job seeker profiles, resumes, and job applications.
• Refer customers to appropriate staff or external organisations.
• Contribute to team objectives and provide clerical support for site staff.
• Manage diaries and coordinate meetings in consultation with the Site Manager.
• Arrange meetings, workshops and related events.

Skills

Customer service

Administrative support

Interpersonal communication

Attention to detail

Microsoft Office

Diary management

Team collaboration

Education

Office Administration qualification

Tools

MS Office Suite

Windows OS

Diary management software

Job description

Administrator - Workforce Australia (WFA)

Location – Traralgon, VIC

Contract Type - Permanent Full-Time

About the opportunity:

As an Administrator you will provide a high-level administration support to the programs operating from site, as well as supporting the wide organisation as required. You are primarily responsible for the reception of customers at the site and assisting customers in accessing services. You are usually the first point of contact for participants and stakeholders phoning and visiting our site therefore will have high level of Customer Service, professionalism and presentational along with excellent attention to detail, strong interpersonal skills and the ability to multi-task. You will empower our customers, supporting them into sustainable employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.

Being an Administrator involves:

• Acknowledging and responding to customer enquiries in a timely manner.
• Providing assistance with Digital Services participants and referring to Employment Coach if required.
• Assisting customers with open access computers, their job seeker profile and resume and applying for work.
• Referring customers to appropriate staff and/or external organisations.
• Actively contributing to the team objectives.
• Providing a full range of administrative and clerical support services for all site staff.
• Providing timely, effective diary management by prioritising and organising meetings in consultation with the Site Manager.
• Assisting in arranging meetings, workshops and related events.

About You:

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have sound experience in the provision of administrative support services.
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You utilise your professionalism, confidentiality and finely-honed customer service skills when providing support to our customers
• You are proficient in computer applications, including Windows and MS office suite.
• You can work autonomously and collaboratively in a team environment.
• You understand and have the ability to work within a contractually compliant environment.
• You may have relevant qualifications in Office Administration or equivalent experience in related fields.
• You hold a current drivers license and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 04 December 2026 (or earlier if a suitable candidate is found)

Please note that the successful applicant will be subject to a satisfactory Police check andWWVC/WWCC/Blue Card (as required per State/Territory)as a pre-condition of employment.

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia Limited ACN 141 659 734.