Workflow Delivery Specialist

nbn® Australia; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working arrangements

Paid parental leave

Diversity and inclusion initiatives

Job summary

nbn® Australia is seeking a Workflow Delivery Specialist to support critical national programs. You will assess and allocate incoming work, ensure clarity, and maintain operational excellence within maintenance and customer program delivery.

The ideal candidate will have a telecommunications background, be adaptable in fast-paced settings, and possess strong problem-solving skills to enhance program delivery and stakeholder engagement.

This is a permanent position with applications closing on June 15, 2026. Be part of building Australia’s future!

Qualifications

• Deep telecommunications experience within network technology or carrier environments.
• Experience in field services and ability to work under pressure.
• Strong understanding of construction-related operational processes.

Responsibilities

• Guide assessment, triage, and allocation of incoming work.
• Create scoped work requests and monitor multiple programs.
• Identify risks early and guide escalations with care.

Skills

Telecommunications experience

Problem-solving skills

Attention to detail

Ability to analyse information

Stakeholder communication

Tools

GIS tools

Job description

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Workflow Delivery Specialist reporting to the Manager Maintenance and Customer Program Delivery.

A bit about your role

As a Delivery Specialist within nbn’s Maintenance and Customer Program Delivery team, you will play a central role in supporting the integrity and performance of some of our most critical national programs. You will guide the assessment, triage, and allocation of incoming work, ensuring each request is understood, validated, and directed to the right program or skilled workforce. Your work will help maintain the reliability of our aerial assets, support customer and general works, and uphold the responsiveness that communities across Australia rely on.

In this role, you will bring clarity to complex operational environments by creating well scoped work requests, monitoring progress across multiple programs, and nurturing strong relationships with internal teams and delivery partners. You will draw on data driven insights to optimise routing and scheduling, enabling efficient field execution and thoughtful resource utilisation. As you oversee end‑to‑end delivery, you will identify risks early, guide escalations with care, and ensure milestones are met within agreed performance expectations. Your commitment to quality and continuous improvement will help strengthen our ways of working and contribute to a thriving, safe, and customer‑centred field services ecosystem.

A bit about you

If this role resonates with you, you will likely bring deep telecommunications experience, ideally within network technology or carrier environments, and a confident understanding of construction‑related operational processes. You are someone who thrives in fast‑paced, high‑volume settings, someone who is agile and can work across multiple programs. Ideally this candidate has experience within field services and balancing competing priorities with calm judgement and a collaborative mindset. Experience working within a requestor team, tracking against budgets and monitoring spending is preferred but not a must. Your ability to analyse information, solve problems, and make sound decisions will support you in guiding complex work through to completion.

You communicate with clarity and empathy, building trusted relationships with stakeholders and delivery partners. You are comfortable navigating detailed standards, commercial obligations, and operational frameworks, and you take pride in ensuring accuracy and accountability in every step of the process. Your attention to detail, quality focus, and familiarity with GIS tools will help you bring precision to your work, while your proactive approach to identifying risks and opportunities will support continuous improvement across the programs you steward. Above all, you are motivated by purpose, teamwork, and the chance to help deliver better experiences for the communities nbn serves.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee‑led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility‑related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Reminders

To be eligible for this role, you must have full working rights in Australia.

PLEASE NOTE that this role is a Permanent opportunity and applications will close at midnight on 15th June 2026.