Workers Compensation Underwriting Assistant

IAG; Darwin; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Cultural leave options

Indigenous Employee Network Group (ENG

20 days annual leave + 5 days MyLeave

Work from home options with myFlex

20 weeks paid parental leave

LinkedIn Learning access

Job summary

CGU, part of IAG, invites you to join our Workers Compensation team as an Underwriting Assistant. This permanent, full-time role across multiple locations in Australia offers training and development, with a supportive, inclusive culture.

You’ll assist customers and brokers, process policy updates and renewals, and support administration while growing your career with Australia’s largest general insurance group in the region.

Qualifications

• Bring customer service experience and a genuine interest in helping people.
• Communicate clearly and build positive relationships.
• Stay organised and take care with the details.
• Be motivated, reliable and open to learning.
• Feel confident learning new systems and ways of working.
• Work well independently and within a supportive team.
• You identify as Aboriginal and/or Torres Strait Islander.

Responsibilities

• Process policy updates, new business and renewals.
• Assist customers and brokers with their enquiries.
• Manage credit queries and follow up outstanding premiums.
• Prepare reports and provide administration support.
• Work closely with your team to deliver positive outcomes for customers.

Skills

Customer service

Communication

Organization

Motivation

Learning mindset

Teamwork

Job description

Join a community that makes a difference. As a Workers Compensation Underwriting Assistant at CGU, you'll be part of the largest general insurance group in Australia and New Zealand.

We invite Aboriginal and Torres Strait Islander peoples to join CGU and our community. Here, you’ll have plenty of opportunities for professional growth, with access to cultural and ceremonial leave. Most importantly, you’ll be in a safe and supportive space where you can truly be yourself. IAG is dedicated to reconciliation and enhancing career opportunities for our Indigenous employees, proudly supporting this journey for years.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

We’re looking for an Assistant Underwriter to join our supportive Workers Compensation team. You’ll help customers and brokers, process policy updates and renewals, respond to enquiries and provide administration support.

You don’t need previous insurance experience. We’ll provide training and support to help you build your knowledge and grow your career with us.

This is a permanent, full-time opportunity available across multiple locations in Australia.

What You'll Do

• Process policy updates, new business and renewals.
• Assist customers and brokers with their enquiries.
• Manage credit queries and follow up outstanding premiums.
• Prepare reports and provide administration support.
• Work closely with your team to deliver positive outcomes for customers.

About You

• Bring customer service experience and a genuine interest in helping people.
• Communicate clearly and build positive relationships.
• Stay organised and take care with the details.
• Be motivated, reliable and open to learning.
• Feel confident learning new systems and ways of working.
• Work well independently and within a supportive team.
• You identify as Aboriginal and/or Torres Strait Islander

This role is a designated role and only available to a person that identifies as Aboriginal and/or Torres Strait Islander. This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation. For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate, advertise and recruit roles for Aboriginal and Torres Strait Islander persons.

What We Offer

• Cultural leave options include Sorry Business, NAIDOC Week, and public holiday swaps.
• Indigenous Employee Network Group (ENG), dedicated development opportunities and Mob to Mob support.
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

To learn more about our commitment to creating meaningful career opportunities for Aboriginal and Torres Strait Islander people visit our IAG Indigenous Careers page.

We’re ready for you.

Applications close: Monday 19 October 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.