Worker's Compensation Team Leader - 12 month FTC

DXC; Adelaide; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

DXC University

Flexible leave options

Novated leasing

Discounted health insurance

Paid parental leave

Employee Assistance Program

Volunteer days

Job summary

DXC Technology in Adelaide is seeking a Work's Compensation Team Leader on a 12-month fixed-term contract to oversee a dedicated claims team and ensure compliant, customer-focused service for the Woolworths account.

You will coach staff, manage end-to-end workers’ compensation claims, monitor regulatory changes, and drive continuous improvement while balancing cost, wellbeing, and service outcomes in a dynamic environment.

Qualifications

• Education: Territory or relevant qualification in a health or related field (highly desirable).
• Experience: Leading teams within self‑insured workers’ compensation schemes or similar; managing claims under self‑insurance frameworks; coaching and developing staff.

Responsibilities

• People Management – Lead and manage a claims team, coach and mentor, drive performance.
• Claims Management – End‑to‑end processing of workers’ compensation claims, ensure regulatory alignment.
• Customer Service – Respond to calls and queries with empathy, foster a customer‑focused culture.
• Risk and Compliance – Ensure compliance with workers’ compensation legislation and self‑insurance requirements; monitor regulatory changes.
• Teamwork & Coaching – Support development through training, team meetings and continuous improvement.

Skills

People management

Claims management

Negotiation

Decision making

Communication

Problem solving

Education

Territory or health field qualification

Tools

Claims management IT systems

Job description

Work's Compensation Team Leader – 12‑month FTC

Join DXC Technology’s Insurance Software and BPS (ISB) to modernize core operations for insurers worldwide. As a Team Leader, you will manage a dedicated claims team within the state, leading day‑to‑day operations, coaching, and ensuring compliance while fostering a culture of customer service and teamwork for the Woolworths account.

Key Responsibilities

• People Management – Lead and manage a claims team, ensuring high performance and continuous development, coach and mentor team members, cultivate a collaborative environment, and support engagement and growth.
• Claims Management – Understand self‑insurance and business requirements for effective case management, provide expert technical support, oversee end‑to‑end processing of workers’ compensation claims, ensure compliance with regulations, and align claim decisions with legislation and policies.
• Customer Service – Respond promptly and professionally to phone calls and queries, foster a customer‑focused culture, treat injured workers and employers with respect and empathy, and guide case managers in challenging stakeholder interactions.
• Risk and Compliance – Maintain strict compliance with workers’ compensation legislation and self‑insurance requirements, keep up‑to‑date with regulatory changes, communicate updates effectively, identify potential risks, and collaborate on mitigation strategies.
• Teamwork & Coaching – Contribute to a supportive environment, share expertise through training and coaching, lead team meetings and continuous improvement initiatives, and drive team development.

Skills and Qualifications

• Education – Territory or relevant qualification in a health or related field (highly desirable).
• Experience – Demonstrated experience leading teams within self‑insured workers’ compensation schemes or similar environments; proven expertise in managing workers’ compensation claims under self‑insurance frameworks; strong case management experience; ability to drive successful claim outcomes while balancing cost control and wellbeing; ability to thrive in a challenging, dynamic role requiring adaptability to regulatory changes.
• Skills – Excellent problem‑solving, negotiation, and decision‑making; adaptability to change; strong knowledge of medical and paramedical terminology and injury treatment processes; conflict resolution and communication skills, both written and verbal; proficiency with claims management IT systems and relevant applications.

Benefits

• Extensive resources for onboarding and continual development, including DXC University.
• Referral rewards when you bring friends and family to work at DXC.
• Flexible leave options, including purchased leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program to support wellbeing.
• Novated leasing, discounted health insurance, paid parental leave, and many other discounts.

We are an Equal Opportunity Employer. DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life.