Workday Integration Support Lead

QIX Consulting Group; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

QIX Consulting Group seeks a Workday Integration Support Lead to oversee stability, performance, governance and continuous improvement of crucial Workday integrations in Melbourne.

You will combine hands-on troubleshooting with L2/L3 production support leadership, stakeholder engagement and service-improvement initiatives across REST/SOAP, EIB, Studio, Core Connectors and security.

Qualifications

• 7+ years of Workday integration experience.
• Hands-on expertise with Workday Studio, EIB, Core Connectors, Cloud Connect, RaaS, custom reports and calculated fields.
• Experience with REST/SOAP APIs, XML, XSLT, JSON, SFTP and encryption.
• Proven ability to manage complex L2/L3 incidents and deliver root-cause resolutions.
• Understanding of Workday integration security, including users, groups and permissions.
• Experience managing Workday releases, changes, testing and deployments.
• Strong stakeholder management and technical leadership.

Responsibilities

• Lead L2/L3 production support for Workday integrations and enterprise interfaces.
• Act as the technical escalation point for incidents, failures and defects.
• Troubleshoot and enhance integrations using Workday Studio, EIB, Core Connectors, RaaS and Workday Web Services.
• Manage integration monitoring, alerts, interfaces and health checks.
• Lead root-cause analysis, incident management and preventative improvements.
• Coordinate Workday releases, testing, deployments and validation.
• Collaborate with functional teams, security, infrastructure and vendors.
• Support integration security, certificates, authentication and data protection.
• Maintain technical runbooks and documentation.

Skills

Workday integration

L2/L3 production support

Workday Studio

EIB

Core Connectors

REST/SOAP APIs

XML/JSON/SFTP

Stakeholder management

Security & access

Incident management

Tools

Workday Studio

EIB

Core Connectors

RaaS

Workday Web Services

Job description

QIX Consulting Group is partnering with a leading organisation seeking an experienced Workday Integration Support Lead to oversee the stability, performance, governance and continuous improvement of business-critical Workday integrations.

This is an excellent opportunity for a technically strong Workday professional who enjoys combining hands-on integration troubleshooting with L2/L3 production support leadership, stakeholder engagement and service improvement.

Key Responsibilities

• Lead L2/L3 production support across Workday integrations and enterprise interfaces.
• Act as the technical escalation point for complex incidents, integration failures and recurring defects.
• Troubleshoot and enhance integrations using Workday Studio, EIB, Core Connectors, RaaS and Workday Web Services.
• Manage integration monitoring, alerting, scheduled interfaces and operational health checks.
• Lead root-cause analysis, incident management and preventative improvements.
• Coordinate Workday releases, regression testing, deployments and production validation.
• Work closely with functional teams, security, infrastructure, middleware vendors and business stakeholders.
• Support integration security, certificates, authentication, API connectivity and data protection.
• Maintain technical documentation, runbooks and integration support procedures.

What We're Looking For

7+ years of Workday integration experience, ideally within production support or managed services.

Strong hands-on expertise in Workday Studio, EIB, Core Connectors, Cloud Connect, RaaS, custom reports and calculated fields.

Experience with REST/SOAP APIs, XML, XSLT, JSON, SFTP, PGP encryption and web services.

Proven ability to manage complex L2/L3 incidents, troubleshoot integration failures and deliver root-cause resolutions.

Understanding of Workday integration security, including integration system users, security groups and domain permissions.

Experience managing Workday releases, changes, testing and deployment activities.

Strong stakeholder management, technical leadership and problem-solving capabilities.

Highly Regarded

• Workday Integration Certification or Workday Pro accreditation.
• Middleware experience with MuleSoft, Boomi or Azure Integration Services.
• Integration experience across Workday Financials, Procurement, Strategic Sourcing, Payroll and HCM.
• ITIL experience and exposure to ServiceNow, Jira or Azure DevOps.
• Experience in large-scale enterprise or regulated environments.

Why Consider This Opportunity?

You’ll have the opportunity to lead a critical Workday integration support capability, work across a complex enterprise technology landscape and directly influence service reliability, operational governance and continuous improvement.

Sterk Advisory Pty Ltd trading as QIX Consulting Group is an equal opportunity employer and encourages applications from candidates of all backgrounds.