Work Integrated Learning Support Officer

Macquarie University; Sydney; On-site; AUD 89,244 - 109,077; Full time

Benefits offered by this job

17% Superannuation

Subsidised onsite parking

Flexible working options

Training and professional development

Discounted health insurance

Employee Assistance Program

Subsidised membership at the Sport & Aquatic Centre

Job summary

A leading university in Australia is hiring a Work Integrated Learning Support Officer to facilitate student placements and enhance learning experiences. You'll coordinate administrative support, build strong partnerships, and ensure compliance, all while contributing to the improvement of processes. Ideal candidates will possess relevant qualifications and strong communication skills. This full-time position offers a competitive salary starting at $99,161 plus superannuation.

Qualifications

• Relevant tertiary qualifications and/or experience required.
• Strong communication skills – written and verbal.
• Experience in monitoring student placement progression.
• Strong organizational and time management skills.

Responsibilities

• Coordinate administrative support for placements.
• Provide information and advice to students and staff.
• Monitor student progress during placements.
• Build relationships with internal and external partners.

Skills

Communication skills

Organizational skills

Customer service focus

Proactive process improvement

Intermediate computing skills

Education

Relevant tertiary qualifications

Tools

Microsoft Office

Database systems

Job description

Work Integrated Learning Support Officer

Join our team to support quality student placements and work integrated learning opportunities for both undergraduate and postgraduate students. This role plays a key part in ensuring students have a positive, compliant, and enriching learning experience while building strong relationships with placement partners.

Salary Package: From $99,161 (HEW 6) p.a. plus 17% employer’s superannuation and annual leave loading.

Appointment Type: 2x full-time, fixed-term positions (up to 12 months)

Location: Faculty of Arts at Macquarie University (Wallumattagal Campus, North Ryde)

The Role

As a Work Integrated Learning Support Officer, you will coordinate and deliver high-quality support services, providing detailed information and advice for student placements and work integrated learning (WIL) for both undergraduate and postgraduate students.

Key responsibilities include:

• Coordinating and delivering administrative support for placements, ensuring compliance with legislative and regulatory requirements.
• Supporting placements, internships, student volunteering, work placements, and co-op programs as relevant within the Faculty.
• Providing information and advice to students and staff about placements and WIL activities, maintaining placement-specific resources.
• Contributing to risk management plans and responses to legislative changes and/or health outbreaks where relevant.
• Monitoring student progress during placements and ensuring assessments are completed in line with course requirements.
• Acting as a point of contact for Fitness to Practice concerns, ensuring prompt responses and escalation where required.
• Maintaining placement systems and databases, ensuring compliance with University policies and procedures.
• Building and maintaining strong relationships with internal and external partners to ensure effective delivery of all placements/WIL activities.
• Promoting opportunities for internships, volunteering, and WIL to students across the Faculty.
• Collaborating with other University areas to improve processes, streamline student experience, and support continuous improvement initiatives.

About You

You will have:

• Relevant tertiary qualifications and/or experience.
• A thorough knowledge of student placements and WIL programs.
• Strong communication skills – written and verbal – with the ability to engage effectively with students, staff, and partners.
• Experience in monitoring student placement progression and compliance.
• Strong organisational and time management skills, with the ability to meet competing deadlines.
• Intermediate computing skills (Microsoft Office, databases).
• A proactive approach to process improvement and a strong customer service focus.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. We have grown to become the centre of a vibrant local and global community. Connect with us today.

Within this vibrant institution, the Faculty of Arts plays a central role in advancing Macquarie’s mission. It is home to bold thinkers and passionate educators who are asking the big questions about the world. United in the spirit of interdisciplinary discovery, we explore the human story from its earliest foundations in ancient cultures to its exciting future. Our research is gaining global recognition with six research centres, two museums, and state-of-the-art media facilities, empowering our staff to transform themselves and the world around them.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, with a five-star QS World Rankings rating for employability.

We are within easy reach of Macquarie University Metro Station and Macquarie Shopping Centre. Our benefits on offer include:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Discounted health insurance (Medibank)
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre

How to Apply

To be considered, please submit your application online, including:

1. A current CV.
2. A separate document addressing the Key Selection Criteria listed below.

Key Selection Criteria

1. Relevant tertiary qualifications and/or equivalent experience.
2. Knowledge of and experience with student placements and work integrated learning programs, including experience monitoring student placement progression, addressing compliance issues, administering process improvement, and providing advice and information.
3. High-level communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders, including staff and students.
4. Demonstrated ability to monitor placement progression and ensure compliance.
5. Strong organisational and time-management skills with the ability to meet deadlines.
6. Proficiency in Microsoft Office and database systems.
7. Experience in developing and implementing process improvements.
8. Demonstrated ability to build and maintain stakeholder relationships, with a strong focus on delivering high quality customer service.

Application Closing Date: Tuesday 26 August 2025 at 11:59 p.m. (AEST)

Note: This position is open to Australian citizens, permanent residents, and those currently residing in Australia with full working rights.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our Diversity, Inclusion and Belonging Framework.

Flexible Work

Macquarie supports flexibility in when, where, and how work is done, to help staff manage personal commitments while optimizing performance and contributions. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.