Witchery - Concession Manager - David Jones Chermside

Country Road Group; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Rotating roster

Product allowance $1,400

40% brand discount

Parental leave (18 weeks)

Wellbeing programs

Career development opportunities

Annual learning calendar

Job summary

Witchery, a premier Australian fashion brand, seeks a Concession Manager for a David Jones site. You will lead a high-performing team, drive extraordinary customer experiences and profitability, while ensuring safety and wellbeing across the store.

You will coach, develop talent, manage rosters and budgets, and build strong partnerships with key stakeholders to deliver the brand’s strategy and service standards.

Qualifications

• Leadership experience managing a team in a retail environment.
• Ability to coach and provide regular feedback to improve product knowledge and customer service.
• Proven track record in delivering exceptional customer experiences.
• Experience interpreting financial reports and managing rosters/budgets.

Responsibilities

• Inspire, lead and coach a high-performing team within a David Jones concession.
• Deliver exceptional store experiences while optimising profitability.
• Maintain a safe, high-functioning workplace and promote wellbeing.
• Attract, engage and retain talent and plan succession for concession success.
• Build strong relationships with stakeholders and concession partners.

Skills

Leadership

Coaching & feedback

Customer experience

Budget management

Roster planning

Team development

Job description

WE ARE THE STYLE AUTHORITY! Witchery is an Australian fashion brand, delivering on-trend pieces that capture fashion’s latest mood. We’re a daily source of inspiration, as we empower today’s women to express themselves through our collections wherever their life or ambition may take them.

As a Witchery Concession Manager, you will inspire, lead, and coach a high-performing team within a David Jones concession site to deliver exceptional customer experiences, optimise profitability, and maintain a safe, high functioning work place.

How You Will Contribute

• Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience
• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities
• Attract, engage and retain talent, building team capability and strong succession planning for the success of your concession store and the Group
• Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
• Understand the brand and business strategy and communicate to the team their part to play
• Build and maintain effective relationships with key stakeholders and concession partners, floor managers
• Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

Capabilities We Value

• A genuine desire to be part of the Country Road Group and alignment with our cultural attributes
• Demonstrates a passion for fashion with a professional personal presentation
• Strong leadership skills in delivering an exceptional customer and team experience
• Ability to manage budgets, interpreting financial reports and generating efficient rosters
• Experience managing the performance, productivity, training and development of a team
• Ability to build and maintain customer relationships by delivering exceptional customer service

What We Offer

• Competitive Concession Manager salary reflective of the scope of responsibilities
• A rotating roster designed to support work-life balance and sustainable leadership
• Generous annual product allowance of $1,400 and access to our management incentive scheme
• 40% discount across all Country Road Group brands, Further offers and discounts available at David Jones
• Corporate partnerships to support your health and wellbeing
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Access to internal career opportunities across our retail brands and Support Centre.
• Annual learning calendar and ongoing development to support your career growth

Who We Are

Country Road Group is a design-led portfolio of premium fashion brands, comprising five iconic labels: Country Road, Mimco, Trenery, Witchery and Politix. Each brand has its own story, and together they hold a market-leading position in the mid to upper tier of Australia’s specialty fashion segment with a focus on delivering our ambition to build a portfolio of distinctive brands that drive sustainable growth. Country Road Group is part of Woolworths Holdings Limited (South Africa), a leading Southern Hemisphere retail group.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunitiesand we look forward to connecting with you!

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.