Wine Tasting & Guest Experience Lead

CHANDON AUSTRALIA; Coldstream; Vor Ort; AUD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay with loadings

Induction and safety training

Employee discounts on retail purchases

Health and Wellbeing subsidy

Zusammenfassung

CHANDON AUSTRALIA in the Yarra Valley is seeking a Hospitality and Sales Specialist to support the day-to-day cellar door operations and ensure a premier guest experience. You will deliver warm service, host wine tastings, and share knowledge about CHANDON's sparkling wines while assisting with sales and guest engagement.

Joining a welcoming team, you will contribute to a premium guest journey, manage guest seating and reservations, and maintain presentation standards across front-of-house

Qualifikationen

• Hospitality or premium guest service experience.
• Genuine interest in wine with ability to share knowledge.
• Ability to balance guest experience, sales opportunities and operations in a busy setting.

Aufgaben

• Deliver warm, knowledgeable guest service across the Cellar Door reflecting CHANDON's premium standards.
• Conduct structured wine tastings and share product knowledge of CHANDON wines.
• Support wine, retail and club conversions by identifying guest needs and driving sales.
• Maintain high presentation, cleanliness, safety and organisation in guest-facing and back-of-house areas.

Kenntnisse

Hospitality experience

Wine knowledge

Guest service

Retail experience

Jobbeschreibung

We are passionate, because our mission excites us. At CHANDON, we craft exceptional sparkling wines and experiences based on the celebration of communities. We care about making our wines the best. We are bold, because from day one we have been committed to finding new and unexpected opportunities, people and methods.

At CHANDON, we stand for our values of diversity and inclusion, courage and collaboration within our cross-cultural community. We are proud to be part of the Sparkling Wine Maison of the LVMH Group, with wineries in Argentina, Brazil, California, Australia, and China, the sun never sets on CHANDON.

About the Role

Working from our modern facilities in the Yarra Valley, ourWine and Hospitality Specialistsupports the day-to-day operation of the Cellar Door across a range of guest-facing areas. This role offers daytime hours only, a rarity in hospitality and retail, and the opportunity to be part of a welcoming team focused on delivering a positive guest experience.

Responsibilities:

• Deliver warm, knowledgeable and polished guest service across the Cellar Door, ensuring every interaction reflects CHANDON’s premium wine, hospitality and brand standards.

• Conduct structured wine tastings and share confident product knowledge of CHANDON’s sparkling wines, varietals, winemaking approach and guest offerings.

• Support wine, retail and club conversion opportunities by identifying guest needs and contributing to sales outcomes in a natural and service-led way.

• Maintain high standards of presentation, cleanliness, safety and organisation across guest-facing and back-of-house service areas.

About You:

• Previous hospitality, cellar door, wine tourism, retail or premium guest service experience, ideally with exposure to wine tastings or beverage service.

• A genuine interest in wine, with the confidence to develop and share product knowledge in an engaging and approachable way.

• Comfortable working across a busy cellar door environment, balancing guest experience, sales opportunities and operational priorities.

• A practical, hands-on approach with strong attention to detail, particularly in presentation, guest seating, reservations and end-of-day processes.

• Availability to work a rotating roster, including weekends, with weekday availability also desirable.

Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals, irrespective of gender, age, religion and sexual orientation.

Benefits & Application

You will join a friendly, dedicated and professional team. We offer a competitive hourly pay rate with applicable loadings, comprehensive induction and training in safety and work practices, generous employee discounts on retail purchases, and a Health and Wellbeing subsidy.

To be considered for this role, candidates must have the legal right to work in Australia and reliable transportation to and from the winery, as public transport is not available.

Please note the official job title for this role is Hospitality and Sales Specialist.

Ready to bring your passion for hospitality to CHANDON? Join us in creating exceptional experiences for our guests in the Yarra Valley. To apply, please complete your application at chandon.workable.com.