Assistant Manager, Front of House

Domaine Chandon; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Health and Wellbeing subsidy

Employee retail discounts

Comprehensive training

Job summary

Domaine Chandon Australia is seeking an Assistant Manager, Front of House, to lead daily operations across our premium Brand Home in the Yarra Valley. You will coach a high-performing team, ensure seamless service, and contribute to a vibrant, service-led culture that reflects our brand values.

You will oversee Restaurant, Lounge, Tasting, Retail and Events, coach staff to meet sales targets, and promote Club Chandon.

Qualifications

• 1+ year of leadership experience in a premium, high-volume front-of-house role.
• Experience running service and coordinating events in a hospitality setting.
• Strong communication skills and ability to coach a team to deliver exceptional guest experiences.

Responsibilities

• Oversee daily front-of-house operations across venues including Restaurant, Lounge, Tasting, Retail and Events.
• Represent the brand and values, ensuring experiences meet high standards.
• Coach and support a high-performing team to deliver memorable hospitality and achieve sales targets.
• Contribute to sales through confident product recommendations and Club Chandon promotions.
• Drive continuous improvement in service standards and guest satisfaction; address issues proactively.
• Ensure venue presentation and facilities meet the highest standards.

Skills

Leadership

Front of House management

Team coaching

Communication

Guest service

Job description

Since 1959, CHANDON opens up a world of possibilities. Spanning four continents, we craft exceptional sparkling wines in unexpected lands.

Chandon Australia was founded in 1986 in the beautiful Yarra Valley on Wurundjeri Woi Wurrung Country. Since then, we have been crafting exceptional sparkling wine, drawing from the diverse richness of our lands and benefiting from the expertise of our bold and passionate winemaking community worldwide.

At Domaine CHANDON Australia, our mission is to be Australia's most dynamic, respected and successful sparkling winery. We stand for our values of diversity and inclusion, courage and collaboration within our cross-cultural community.

About the Role

As our Assistant Manager, Front of House, you will play a key role in delivering seamless service and memorable guest experiences across our premium Brand Home in the picturesque Yarra Valley. You will support day-to-day front-of-house operations, coach a high-performing team, and contribute to a vibrant, service-led culture.

Responsibilities:

• Oversee daily front-of-house operations across multiple venues including Restaurant, Lounge, Tasting, Retail, and Events, ensuring seamless service delivery.
• Represent CHANDON's brand and values with pride, supporting the management team in ensuring every experience is delivered to the highest standard.
• Coach and support a high-performing team to deliver memorable hospitality experiences and achieve retail sales objectives.
• Actively contribute to sales targets through confident product recommendations and promoting Club Chandon.
• Drive continuous improvement in service standards and guest satisfaction, identifying and resolving operational issues proactively.
• Ensure the venue's presentation is maintained to the highest standards, overseeing facilities and operational readiness.

About You:

• You possess a minimum of 1 year of leadership experience in a premium, high-volume front-of-house role, with proven experience running service and coordinating events.
• You are a natural leader with strong communication skills, capable of coaching teams and fostering a positive, productive sales culture.
• You have exceptional attention to detail, maintaining high personal presentation and pride in standards, even under pressure.
• You demonstrate a genuine commitment to outstanding guest service, adept at handling requests and complaints with grace.
• You have strong wine and food knowledge, combined with a comprehensive understanding of hospitality operations and best practices.

Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals - irrespective of gender, age, religion and sexual orientation.

Benefits & Application:

Become part of a friendly, dedicated, and professional team. We offer a competitive salary, attractive benefits, comprehensive training, generous employee retail discounts, and a Health and Wellbeing subsidy.

To be considered for this role, candidates must have the legal right to work in Australia and reliable transportation to and from the winery, as public transport is not available.