FOH Assistant Manager: Guest Experience & Team Coach

Wine Yarra Valley; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

CHANDON in Australia’s Yarra Valley seeks an Assistant Manager, Front of House to lead day-to-day operations across Restaurant, Lounge, Tasting, Retail, and Events. You will coach a high-performing team, deliver memorable guest experiences, and represent the CHANDON brand with pride.

You will apply strong wine and food knowledge, maintain presentation standards, and contribute to achieving retail sales objectives while upholding a service-led culture.

Qualifications

• Minimum of 1 year leadership experience in premium, high-volume front-of-house roles.

Responsibilities

• Oversee daily front-of-house operations across venues (Restaurant, Lounge, Tasting, Retail, Events).
• Represent CHANDON’s brand with pride and uphold high service standards.
• Coach and support a high-performing team to deliver memorable hospitality and sales results.
• Contribute to sales targets through confident product recommendations and Club Chandon promotion.
• Drive continuous improvement in service standards and guest satisfaction; proactively resolve issues.
• Maintain venue presentation to the highest standards and oversee facilities readiness.

Skills

Leadership

Communication

Coaching

Attention to detail

Guest service

Wine knowledge

Job description

Job Title: Assistant Manager, Front of House

At CHANDON, we are passionate about crafting exceptional sparkling wines and memorable experiences that bring people together. Driven by innovation and bold thinking, we embrace diversity, inclusion, courage, and collaboration across our global community. Proudly part of the LVMH Group, CHANDON’s wineries span Argentina, Brazil, California, Australia, and China.

About the Role
As our Assistant Manager, Front of House, you will play a key role in delivering seamless service and memorable guest experiences across our premium Brand Home in the picturesque Yarra Valley. You will support day-to-day front-of-house operations, coach a high-performing team, and contribute to a vibrant, service-led culture.

Responsibilities:

· Oversee daily front-of-house operations across multiple venues including Restaurant, Lounge, Tasting, Retail, and Events, ensuring seamless service delivery.

· Represent CHANDON’s brand and values with pride, supporting the management team in ensuring every experience is delivered to the highest standard.

· Coach and support a high-performing team to deliver memorable hospitality experiences and achieve retail sales objectives.

· Actively contribute to sales targets through confident product recommendations and promoting Club Chandon.

· Drive continuous improvement in service standards and guest satisfaction, identifying and resolving operational issues proactively.

· Ensure the venue’s presentation is maintained to the highest standards, overseeing facilities and operational readiness.

About You:

· You possess a minimum of 1 year of leadership experience in a premium, high-volume front-of-house role, with proven experience running service and coordinating events.

· You are a natural leader with strong communication skills, capable of coaching teams and fostering a positive, productive sales culture.

· You have exceptional attention to detail, maintaining high personal presentation and pride in standards, even under pressure.

· You demonstrate a genuine commitment to outstanding guest service, adept at handling requests and complaints with grace.

· You have strong wine and food knowledge, combined with a comprehensive understanding of hospitality operations and best practices.

Further enquiries and applications https://apply.workable.com/chandonau/j/96BEF0C202