Wine, Beer & Spirits Enthusiast – Team Member

Endeavour Group Careers; Tumut; À distance; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Fully remote flexibility

Travel perks & discounts

Professional development training

Team support & community culture

Résumé du poste

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from initial trip ideas through safe return home. You’ll handle bookings, provide expert destination insights, and ensure a seamless, memorable travel experience.

We value trust, consistency, and a service mindset. In this fully remote role, you’ll work with travelers nationwide, delivering personalized support and professional guidance every step of the journey.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service in travel, tourism, or hospitality.
• Tech-savvy with ability to learn new booking tools.
• Detail-oriented with good organizational habits.

Responsabilités

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Connaissances

Communication skills

Customer service

Tech-savvy

Attention to detail

Outils

Booking tools

Description du poste

Remote Travel Consultant

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera prides itself on delivering personalized high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility – work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.