Pricing & Analytics Specialist - Retail Finance

Toyota Group; Victoria; À distance; AUD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fully remote

Travel perks

Professional development

Community culture

Résumé du poste

Alma Aventurera is seeking a Remote Travel Consultant to support clients from their first trip idea through safe return home. You’ll handle bookings, updates, and inquiries with a professional, caring approach and a focus on memorable travel experiences.

In this nationwide, fully remote role, you’ll leverage destination knowledge, clear communication, and empathy to ensure seamless travel for every client while engaging with our supportive team and ongoing training.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel.

Responsabilités

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Connaissances

Communication skills

Customer service

Travel knowledge

Description du poste

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility - work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel,