Wildlife Hospital Concierge - Taronga Zoo

Taronga; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Complimentary passes for family and朋友

Free onsite parking

Discounts on accommodation

Discounted food and beverages

Discounted Fitness Passport

Job summary

Taronga Zoo Sydney is seeking a Wildlife Hospital Concierge to join the Wildlife Operations team. You will provide administrative support while delivering a welcoming guest experience and sharing Taronga's wildlife health and conservation story.

You will manage records, assist with invoicing, co‑ordinate education programs and help admit wildlife patients, working closely with a team to keep Taronga Wildlife Hospital running smoothly.

Qualifications

• Demonstrated experience in administration, customer service, visitor services or a similar coordination role.
• Strong organisational skills and demonstrated ability to manage competing priorities in a busy operational environment.
• Experience maintaining accurate records, databases and reports with a high level of attention to detail.
• Proficient use and knowledge of Microsoft Office tools (Word, Excel, Outlook etc.)
• Obtain and maintain a current Working with Children Check (WWCC) at own expense.
• Ability to work a roster that includes a minimum of two weekends per month to support the Taronga Wildlife Operations
• TB screening and rabies vaccination. Q fever.

Responsibilities

• Provide administrative support to Taronga Wildlife Hospital team and welcome guests.
• Deliver engaging guest learning experiences with face-to-face presentations and AV support.
• Explain wildlife health, veterinary care, conservation and research to visitors.
• Maintain records, support invoicing and procurement, and prepare internal/external reports.
• Coordinate student placements and education programmes.
• Admit wildlife patients following protocols and liaise with rescue groups as needed.
• Manage animal transactions with health-related export/import compliance.
• Maintain memberships, licences, subscriptions and office equipment.
• Perform reception duties, greet visitors, and handle inquiries by phone, email and mail.
• Work with another Wildlife Concierge Officer to run daily hospital operations.

Skills

Administration

Customer service

Visitor services

Coordination

Organization

Record keeping

Microsoft Office

Tools

Microsoft Office

Job description

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Date Posted: 23 Sept 2026

Located at Sydney’s Iconic Taronga Zoo

Ongoing, full time position

TCSA Salaried Employees Award, Genscale 10, annual package $83,793 (includes base salary $73,930 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for an experienced and motivated Wildlife Hospital Concierge to join our Wildlife Operations team !

Connect guests with the incredible work of the Taronga Wildlife Hospital. You’ll share stories of wildlife health, veterinary care, conservation and research, while helping coordinate the people, patients and activities that keep the hospital running smoothly.

About the Role…

The primary role of the Wildlife Hospital Concierge is to provide administrative support to the Taronga Wildlife Hospital team while also delivering a welcoming and engaging experience for zoo guests . The role combines administrative and operational support functions with public engagement activities, helping connect guests with Taronga's wildlife health, veterinary and conservation work through face-to-face presentations , information sharing and exceptional customer service.

Deliver engaging and informative guest learning experiences, including face-to-face presentations and audio-visual support , interpreting the role of wildlife health, veterinary care (procedures) , conservation and research.

Undertake the full range of administrative support services for the Taronga Wildlife Hospital including inputting and maintaining records, supporting invoicing and procurement, and the coordination and preparation of internal and external reports.

Assist with the coordination of student placements and education programmes

Admit wildlife patients following established protocols and engage with members of the public and wildlife rescue and rehabilitation groups as required and in collaboration with the Wildlife Rehabilitation and Rescue Coordinator

Assist with animal transactions by ensuring administrative compliance with health-related export and import of animals and specimens

Maintain and coordinate Memberships, Licences, Subscriptions and office equipment/stationery.

Perform reception duties, including admission of animals brought into Taronga Wildlife Hospital, greeting and assisting visitors, and screen, prioritise and attend to general phone, e‑mail and mail enquiries.

Work collaboratively with the other Wildlife Concierge Officer to coordinate administrative functions, visitor engagement activities and the day-to-day operation of the Taronga Wildlife Hospital.

About You…

We are looking for candidates that have:

Key knowledge and experience

• Demonstrated experience in administration, customer service, visitor services or a similar coordination role.
• Strong organisational skills and demonstrated ability to manage competing priorities in a busy operational environment.
• Experience maintaining accurate records, databases and reports with a high level of attention to detail.
• Proficient use and knowledge of Microsoft Office tools (Word, Excel, Outlook etc.) and other databases
• Obtain and maintain a current Working with Children Check (WWCC) at own expense.
• Ability to work a roster that includes a minimum of two weekends per month to support the Taronga Wildlife Operations
• TB screening and rabies vaccination. Q fever.

Benefits

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation .

Applications Close: 11:59pm Wednesday 7 October 2026