Wildlife Hospital Concierge - Taronga Zoo

Taronga Zoo; Sydney; On-site; AUD 73,000 - 92,000; Full time

Benefits offered by this job

Complimentary family passes

Free onsite car parking

Discounts on accommodation

Discounted food & beverages

Discounted Fitness Passport

Job summary

Taronga Zoo Sydney is seeking an experienced Wildlife Hospital Concierge to join our Wildlife Operations team. You will connect guests with Taronga's wildlife health, veterinary care, conservation and research through engaging presentations and excellent service.

The role provides administrative support, maintains records, supports invoicing and procurement, coordinates education programs and student placements, and assists with the day-to-day running of Taronga Wildlife Hospital.

Qualifications

• Demonstrated experience in administration, customer service, visitor services or a similar coordination role.
• Strong organisational skills and ability to manage competing priorities.
• Experience maintaining accurate records and using Microsoft Office tools.

Responsibilities

• Provide administrative support to Taronga Wildlife Hospital and deliver engaging guest experiences.
• Deliver guest learning experiences with face-to-face presentations and AV support.
• Input and maintain records, support invoicing and procurement, and prepare reports.
• Assist with coordination of student placements and education programmes.
• Admit wildlife patients and engage with public and rescue groups as required.
• Manage animal transactions with health-related export/import compliance.
• Maintain memberships, licences, subscriptions and office equipment.
• Perform reception duties and handle inquiries from visitors and callers.
• Collaborate with the Wildlife Concierge Officer to run the hospital's daily operations.

Skills

Administration

Customer service

Visitor services

Coordination

Microsoft Office

Records management

Tools

Databases

Job description

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Located at Sydney's Iconic Taronga Zoo

Ongoing, full time position

TCSA Salaried Employees Award, Genscale 10, annual package $83,793 (includes base salary $73,930 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for an experienced and motivated Wildlife Hospital Concierge to join our Wildlife Operations team!

Connect guests with the incredible work of the Taronga Wildlife Hospital. You'll share stories of wildlife health, veterinary care, conservation and research, while helping coordinate the people, patients and activities that keep the hospital running smoothly.

About the Role…

The primary role of the Wildlife Hospital Concierge is to provide administrative support to the Taronga Wildlife Hospital team while also delivering a welcoming and engaging experience for zoo guests. The role combines administrative and operational support functions with public engagement activities, helping connect guests with Taronga's wildlife health, veterinary and conservation work through face-to-face presentations, information sharing and exceptional customer service.

Deliver engaging and informative guest learning experiences, including face-to-face presentations and audio-visual support, interpreting the role of wildlife health, veterinary care (procedures), conservation and research.

Undertake the full range of administrative support services for the Taronga Wildlife Hospital including inputting and maintaining records, supporting invoicing and procurement, and the coordination and preparation of internal and external reports.

Assist with the coordination of student placements and education programmes

Admit wildlife patients following established protocols and engage with members of the public and wildlife rescue and rehabilitation groups as required and in collaboration with the Wildlife Rehabilitation and Rescue Coordinator

Assist with animal transactions by ensuring administrative compliance with health-related export and import of animals and specimens

Maintain and coordinate Memberships, Licences, Subscriptions and office equipment/stationery.

Perform reception duties, including admission of animals brought into Taronga Wildlife Hospital, greeting and assisting visitors, and screen, prioritise and attend to general phone, e-mail and mail enquiries.

Work collaboratively with the other Wildlife Concierge Officer to coordinate administrative functions, visitor engagement activities and the day-to-day operation of the Taronga Wildlife Hospital.

About You…

We are looking for candidates that have:

Key knowledge and experience

Demonstrated experience in administration, customer service, visitor services or a similar coordination role.

Strong organisational skills and demonstrated ability to manage competing priorities in a busy operational environment.

Experience maintaining accurate records, databases and reports with a high level of attention to detail.

Proficient use and knowledge of Microsoft Office tools (Word, Excel, Outlook etc.) and other databases

Obtain and maintain a current Working with Children Check (WWCC) at own expense.

Ability to work a roster that includes a minimum of two weekends per month to support the Taronga Wildlife Operations

TB screening and rabies vaccination. Q fever.

Our employees enjoy generous employment conditions including some of the following:

Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's

Free onsite car parking, outside of peak periods

A wide range of discounts on our award winning accommodation across both sites

Discounted food and beverage purchases across the sites

Discounted Fitness Passport

We're a social team - there's always lots going on around the zoo that we get involved with!

+ more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

We offer:

Together, we take on meaningful projects and work towards our shared vision of a better and wilder future. It's all about the mini moments that contribute to our mighty mission and shape our collective success.