Wholesale Operations and Assurance Specialist - 12 month max term

BOQ Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangement

Salary sacrificing options

Paid parental leave

Discounted private health insurance

Employee Assistance Program (EAP)

Additional annual leave purchase

Job summary

BOQ Group is seeking a Wholesale Operations and Assurance Specialist for a 12-month max term in Sydney. The role combines operations, assurance, continuous improvement and business support across Dealer Wholesale activities.

You will partner with Line 1 Risk, Compliance and business stakeholders to strengthen processes, monitor actions and maintain critical documentation, while supporting onboarding, reporting and floorplan funding administration.

Qualifications

• Moderate understanding of operations, assurance, and continuous improvement concepts.

Responsibilities

• Support monitoring and control processes across Dealer Wholesale Operations.
• Contribute to operational performance initiatives and policy embedding.
• Assist with dealer onboarding, floorplan funding administration, and operational reporting.

Job description

Wholesale Operations and Assurance Specialist - 12 month max term

12-month max term opportunity - Sydney location

Join BOQ Finance's Customer & Business Enablement team and play an important role in helping our Dealer Wholesale business operate effectively, responsibly, and efficiently.

This is a genuinely varied opportunity that combines elements of operations, assurance, continuous improvement, and business support. You'll work across a broad range of activities, supporting monitoring and control processes, contributing to operational performance initiatives, and helping ensure key policies and procedures are embedded across the business.

Partnering closely with operational teams, Line 1 Risk, Compliance and business stakeholders, you'll help identify opportunities to strengthen processes, improve consistency, and enhance customer outcomes. You'll support assurance and supervision activities, monitor actions arising from reviews, maintain key documentation, and contribute to initiatives that improve the way we work.

Alongside this, you'll provide support to Dealer Wholesale Operations through activities such as dealer onboarding, floorplan funding administration, operational reporting and business process support. It's a role that offers variety, visibility across the business, and the opportunity to make a meaningful impact on operational performance and customer outcomes.

About the Role

12-month max term opportunity - Sydney location

Join BOQ Finance's Customer & Business Enablement team and play an important role in helping our Dealer Wholesale business operate effectively, responsibly, and efficiently.

This is a genuinely varied opportunity that combines elements of operations, assurance, continuous improvement, and business support. You'll work across a broad range of activities, supporting monitoring and control processes, contributing to operational performance initiatives, and helping ensure key policies and procedures are embedded across the business.

Partnering closely with operational teams, Line 1 Risk, Compliance and business stakeholders, you'll help identify opportunities to strengthen processes, improve consistency, and enhance customer outcomes. You'll support assurance and supervision activities, monitor actions arising from reviews, maintain key documentation, and contribute to initiatives that improve the way we work.

Alongside this, you'll provide support to Dealer Wholesale Operations through activities such as dealer onboarding, floorplan funding administration, operational reporting and business process support. It's a role that offers variety, visibility across the business, and the opportunity to make a meaningful impact on operational performance and customer outcomes.

About You

You're naturally curious, organised and detail-oriented, with a genuine interest in understanding how processes work and finding ways to make them better. You enjoy working with information, analysing data, reviewing evidence and identifying opportunities to improve efficiency, strengthen controls and support positive customer outcomes.

You may have gained your experience in banking, asset finance, financial services, operations, settlements, risk, compliance or quality assurance, and understand the importance of balancing operational effectiveness with sound governance and risk management practices. You're confident reviewing documentation, reconciling information, identifying potential risks and documenting findings in a clear and practical way.

Strong communication and relationship-building skills are also important in this role. You'll work with a wide range of stakeholders across the business and be comfortable collaborating, influencing and contributing to discussions that help drive positive outcomes. Your ability to manage competing priorities, maintain a high level of accuracy and adapt to changing business needs will set you up for success.

Most importantly, you're someone who enjoys learning, embraces continuous improvement and takes pride in helping teams operate more effectively while maintaining strong standards, controls and customer outcomes.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.


• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.


• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.


• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.


• Purchase additional annual leave - Need more time off? You can buy extra leave days.


• Discounted private health insurance plan - Take care of your health with our special rates.


• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family


• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.


• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.