Partner, Scams Oversight

BOQ Group; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible working

Discounted financial products

Salary packaging options

Paid parental leave

Additional annual leave

Health insurance discounts

Employee Assistance Program

Employee networks

Pride in Diversity membership

Job summary

BOQ Group seeks a Partner - Scams Oversight to shape how scam risk is managed across the organisation and to help meet evolving regulatory obligations under the Scams Prevention Framework.

You will work at the intersection of risk, compliance, governance and customer protection, collaborating with Risk, Financial Crime, Product, Legal and Regulatory Affairs to embed best practice frameworks and strengthen controls.

Qualifications

• Experience in risk or compliance, and fraud exposure, is advantageous.
• Ability to translate regulatory requirements into practical actions.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Provide Line 2 oversight, advice and challenge across scam risk management activities.
• Partner with stakeholders to strengthen controls and governance on scam risk.
• Support governance frameworks and risk reporting to meet regulatory obligations.
• Influence risk outcomes and help the business understand obligations under the framework.

Job description

At BOQ Group, we're committed to protecting our customers and communities from the growing threat of scams. As our Partner - Scams Oversight, you'll play a pivotal role in shaping how we manage scam risk across the organisation while helping us meet evolving regulatory obligations under the Scams Prevention Framework.

This is an opportunity to work at the intersection of risk, compliance, governance and customer protection. You'll provide Line 2 oversight, advice and challenge across scam risk management activities, partnering closely with stakeholders across the business to strengthen controls, improve governance and embed best practice scam prevention frameworks.

You'll work collaboratively with teams across Risk, Financial Crime, Product, Customer Relations, Legal and Regulatory Affairs, helping BOQ Group navigate an increasingly complex fraud and scams landscape. Whether you're supporting the development of governance frameworks, driving meaningful risk and compliance reporting, influencing risk outcomes or helping the business understand its obligations, you'll be making a genuine impact on the safety and trust of our customers.

What makes this role particularly exciting is the opportunity to help shape a growing area of focus for the industry. You'll have the chance to contribute to strategic uplift initiatives, influence how scam risks and obligations are managed across the organisation and play a key role in strengthening BOQ Group's readiness for the future.

About you

You're someone who enjoys partnering with people, influencing outcomes and bringing risk management to life in a practical, commercial way. You combine strong risk or compliance expertise with the ability to build trusted relationships and help others navigate complex challenges.

You may have experience in risk or compliance, and fraud, scams or financial crime exposure, and you'll bring a solid understanding of governance frameworks, oversight activities and risk management principles. You're comfortable providing constructive challenge, asking thoughtful questions and working collaboratively to achieve better outcomes.

We're looking for someone who is naturally curious, enjoys continuous improvement and thrives in environments where they can make a meaningful contribution. You'll be a strong communicator who can translate complex regulatory requirements into practical actions, and you'll have the confidence to engage with stakeholders across all levels of the organisation.

Most importantly, you'll share our passion for protecting customers and helping build a culture where risk management is everyone's responsibility. BOQ Group is a place where our people can be themselves, challenge thinking, drive meaningful change and make a difference that matters.

About us

BOQ Group is a truly unique group ofchallenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Benefits

• Flexible workingarrangement- Balance your work and personal life with ease.
• Discounted financial products- Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options- Maximise your take-home pay with oursalary packagingoptions.
• Paid parental leave with no minimum requirements- Spend quality time with your new family member without any worries.
• Purchase additional annual leave- Need more time off? You can buy extra leave days.
• Discounted privatehealth insuranceplan- Take care of your health with our special rates.
• Employee Assistance Program (EAP)-Accessconfidential support for personal and professional challenges for you and your family
• Accessto employee network groups- Connect withpeersthrough our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment thatbackground screeningis completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering andCounter TerrorismFinancing Act. These checks may include, but are not limited to identity, verification,reference checks,criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.