Weekend Customer Repair Coordinator — Fast-Paced Support

Astronics; Redmond; On-site; AUD 43,000 - 58,000; Full time

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Job summary

Astronics Advanced Electronic Systems is seeking a Customer Repair Coordinator for a weekend shift based in Redmond, WA. The role involves processing orders, answering customer inquiries, and resolving issues to ensure smooth repairs of customer-owned property.

The position requires a high school diploma or equivalent and typically 2–4 years of related experience. You will work with multiple departments to resolve order problems and provide timely updates to customers.

Qualifications

• High school diploma or equivalent required.
• Typically 2–4 years of direct experience in the essential functions of the position.

Responsibilities

• Process sales orders for repairs of customer owned property.
• Follow order from receipt to shipment.
• Verify orders for accuracy – billing/shipping information, payment terms, price, ship methods, etc.
• Maintain sales order retention files per accepted practice.
• Work with other departments to resolve semi-routine customer order problems.
• Request updated information from customers.
• Provide quotes to the customer.
• Provide customer routine status updates including repair status, ship date, and AWB/Tracking number.
• Assist in training of less experienced employees
• Other duties as assigned.

Skills

Customer focus

Time management

Written communications

Active learning

Action oriented

Coordination

Education

High school diploma or equivalent

Job description

Astronics Advanced Electronic Systems is seeking a Customer Repair Coordinator for a weekend shift based in Redmond, WA. The role involves processing orders, answering customer inquiries, and resolving issues to ensure smooth repairs of customer-owned property.

The position requires a high school diploma or equivalent and typically 2–4 years of related experience. You will work with multiple departments to resolve order problems and provide timely updates to customers.