Weekend Crowd Controller - Friendly Pub Security

Grand Hotel Healesville; Healesville; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Grand Hotel Healesville is seeking an experienced Crowd Controller to join our close-knit country pub team for regular Friday and Saturday night shifts. You will help keep staff and patrons safe while maintaining the relaxed, friendly atmosphere our locals expect.

With a current Victorian Crowd Controller licence and experience in pub or hospitality security, you will read situations, de‑escalate calmly and assist staff with entry refusals when necessary.

Qualifications

• Experience in pub, bar or hospitality security.
• Strong communication and judgement.
• Confident without being confrontational.
• Friendly and approachable with regulars.
• Ability to read situations and step in calmly.
• Understand country pub culture and community feel.
• Reliable and punctual.

Responsibilities

• Work Friday and Saturday night shifts, with regular ongoing work.
• Monitor the bar, beer garden and surrounding areas.
• Keep an eye on patron behaviour and RSA issues.
• De-escalate situations calmly before they become a problem.
• Assist staff with refusing entry or removing patrons when necessary.
• Maintain a safe, friendly environment for everyone.

Skills

Security experience

People skills

De-escalation

Education

Victorian Crowd Controller licence

Job description

The Grand Hotel Healesville is seeking an experienced Crowd Controller to join our close-knit country pub team for regular Friday and Saturday night shifts. You will help keep staff and patrons safe while maintaining the relaxed, friendly atmosphere our locals expect.

With a current Victorian Crowd Controller licence and experience in pub or hospitality security, you will read situations, de‑escalate calmly and assist staff with entry refusals when necessary.