Weekend & After-Hours Ward Clerk — Emergency Dept (Casual)

Western District Health Service; Hamilton; On-site; AUD 34,000 - 48,000; Part time

Job summary

Western District Health Service is seeking expressions of interest from current WDHS employees for Casual Ward Clerk opportunities within the Emergency Department. In this role, you will be the first point of contact for patients and visitors, providing excellent customer service and supporting the smooth operation of the ED. This casual position requires weekend and after-hours availability. Applications close 2 September 2026.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and electronic information systems.

Responsibilities

• Providing exceptional customer service to patients, families and visitors.
• Managing face-to-face and telephone enquiries professionally and efficiently.
• Registering patients and maintaining accurate patient information.
• Processing patient admissions
• Entering and managing information within TrakCare, EMR and other hospital systems.
• Coordinating administrative processes, appointments and medical records management.
• Supporting patient flow through effective communication with clinical teams and key stakeholders.
• Providing administrative support to the Nurse Unit Manager and Emergency Department team.

Job description

Western District Health Service is seeking expressions of interest from current WDHS employees for Casual Ward Clerk opportunities within the Emergency Department. In this role, you will be the first point of contact for patients and visitors, providing excellent customer service and supporting the smooth operation of the ED. This casual position requires weekend and after-hours availability. Applications close 2 September 2026.