Water Regulation Specialist — NSW (Field & Compliance)

State Water Corporation; Albury City; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Work-life balance

Job summary

WaterNSW is seeking a Water Regulation Specialist to join the Customer Assessments & Approvals team, in a full-time, permanent capacity. The role includes field inspections, regulatory assessments and coaching others to deliver high-quality outcomes.

The position reports to the Water Regulation Team Leader and supports consent submissions, ensuring compliance with legislation and policy, with a hybrid work arrangement across NSW.

Qualifications

• Diploma or degree in a relevant discipline or equivalent industry experience.
• Experience using spatial and mapping platforms to assess constraints.
• Strong customer service skills and ability to handle enquiries.
• Knowledge of regulatory frameworks and ability to apply legislation.
• Willing to travel NSW and hold a current NSW Driver's Licence.

Responsibilities

• Review and process licence, dealing and approval applications to meet customer requirements and ensure compliance with legislation and WaterNSW standards.
• Provide high level customer service, resolving escalated enquiries and complaints promptly.
• Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
• Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
• Ensure objections are managed effectively to ensure compliance with regulatory requirements.

Skills

Spatial mapping platforms

Customer service excellence

Regulatory interpretation

Travel willingness

Driving

Education

Diploma or degree in a relevant discipline

Job description

WaterNSW is seeking a Water Regulation Specialist to join the Customer Assessments & Approvals team, in a full-time, permanent capacity. The role includes field inspections, regulatory assessments and coaching others to deliver high-quality outcomes.

The position reports to the Water Regulation Team Leader and supports consent submissions, ensuring compliance with legislation and policy, with a hybrid work arrangement across NSW.