Water Regulation Lead — Hybrid, 9‑Day Fortnight

State Water Corporation; Dubbo; Hybrid; AUD 101,000 - 124,000; Full time

Benefits offered by this job

Flexible working

9-day fortnight on EnterpriseAgreement

Up to 16 weeks paid parental leave

Fertility leave

Professional development assistance

Remote area benefits

Job summary

WaterNSW is seeking a Water Regulation Specialist to join the Customer Assessments & Approvals team. You will review high‑risk licence, dealing and approval requests, provide timely information, and support customers to meet regulatory requirements.

The role requires a diploma or degree and NSW travel; hybrid work; the organisation offers flexibility, training, and a commitment to safety and inclusion.

Qualifications

• Diploma or degree in relevant discipline or equivalent industry experience.
• Extensive experience in a regulated environment to process customer applications.
• Knowledge of regulatory frameworks and how to apply legislation in the workplace.
• Excellent customer service skills and ability to resolve queries calmly.

Responsibilities

• Review and process licence, dealing and approval applications to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
• Provide high level customer service to stakeholders, resolving escalated customer queries and providing information where required in a timely manner.
• Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
• Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
• Ensure objections are managed effectively to ensure compliance with regulatory requirements.

Skills

Regulatory experience

Customer service

Stakeholder liaison

Driving license

Education

Diploma/degree

Job description

WaterNSW is seeking a Water Regulation Specialist to join the Customer Assessments & Approvals team. You will review high‑risk licence, dealing and approval requests, provide timely information, and support customers to meet regulatory requirements.

The role requires a diploma or degree and NSW travel; hybrid work; the organisation offers flexibility, training, and a commitment to safety and inclusion.